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Australian Consumer Law Essay

481 Words2 Pages

1. Explain the purpose of Australian Consumer Law and how it protects consumers rights.

Purpose

Australian Consumer Law was created to encourage and promote fair competition and fair trading for the welfare of consumers in Australia through consumer protection provisions. It regulates the relationship between suppliers, manufacturers and consumers in Australia. Through this law, businesses provide guarantee to the consumers for services and goods they are selling.
Protection

Australian Consumer Law protects consumers law by providing consumer guarantees. Consumer guarantees, when combined together, are formed as a set of rules applied to consumer purchased services and goods. This law protects consumer rights through consumer guarantees …show more content…

These guarantees are not applicable if the consumer has changed mind, found a cheaper product or just simply does not want to use it.
b. Cancelling a service
ACL gives rights to consumer to cancel a service when it possess a minor problem that can’t be fixed or a major problem. The service can be cancelled when there is no acceptable level of care and skill, does not fit your purpose and is not delivered in a reasonable time. The service can’t be cancelled if the consumer changes their mind, doesn’t follow the provider’s advice and does not communicate needs to the provider.
c. Compensation for damages and loss
ACL gives guarantee to the consumers for compensating for loss and damages related to financial costs and costs related to productivity and time. This guarantee is not applicable if the loss and damage is not from the provider’s side or product and is beyond the control of the business.

3. List three types of products and services covered by the consumer guarantee The products and services are covered by the consumer guarantee if they
a. Of acceptable quality
b. Fit for consumer’s purpose
c. Match the description provided by the

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