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Blue Cross Blue Shield Of Tennessee: A Case Study

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Looking back at all the changes that our company Blue Cross Blue Shield of Tennessee has gone through since I first started amazes me, especially when I hear the stories from those who have worked here longer than I have. One of my previous supervisors spoke about when she first started her job with our company and having to write everything using pen and paper with only two of them in the pre-authorization department. This department is where the doctor or hospital calls in and requests authorization for inpatient admission, twenty three hour observation, durable medical equipment or possibly home health visits from a nurse. When a call came in with multiple patients one would have to take all the other incoming calls until the other person
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