Bureaucrats Should Be Responsive And Support To The Citizens Needs

222 Words1 Pages
Traditionally, organizational effectiveness looked at the desired output (productivity), desired goals and objectives (Denhardt, 2011). These traditional bureaucracies focused more on their structures, organization behavior, how the organization is managed, served organization’s needs and ignored the citizens (Denhardt, 2011). Moreover, these bureaucracies focused on accomplishing their policies and programs because they aim was to achieve their desired outcomes, not the citizens’ needs (Denhardt, 2011). Alternatively, modern day bureaucracies concentrate on organizational responsiveness (Denhardt, 2011). According to Denhardt (2011), the decisions of bureaucrats should be responsive and support to the citizens’ needs. In a democratic dispensation,