Summary Of Dilemma At Devil's Den

INTRODUCTION:

Dilemma at Devil’s Den is a case of a student Susan, who works at campus snack bar “Devil’s Den” as a part time job. Devil’s Den is managed by an external company, College Food Service (CFS). Susan notices an issue that the employees of Devil’s Den were taking free food for themselves and their friends where policy was that employees could take free food while working. But due to lack of proper supervision they are taking advantage. Main reasons for these problems were unlocked storage room, low wages, weak or no punishment. Susan also mention that the morning shift employees used to work hard but the night shift employees did not care much and few responsible student managers such as Bill but other student managers used to give

Susan wanted to gain the managerial and leadership skills, which could be a great addition to Susan’s resume. So here, Susan’s desire to attain those skills and the enhancement of resume (goals to achieve during lifetime) were Susan’s terminal values and the mode of behavior i.e. to remain silent about what was going on at the Devil’s Den and not to object are Susan’s instrumental

Keep strict record of the inventory and cash flow in the outlet.
• Susan should have informed about the unethical situations to the higher authorities other than the managers, as the managers were not taking charge of the situation.
• The managers at Devil’s Den never showed any authority over the interns which made the work atmosphere more casual, and Susan who was all by herself could have taken steps to correct it.
• The authority should keep a full time manager who is strict and has some rules which needs to be followed in terms of inventory cash and the employee’s friends coming over and carrying food for free.
• The company should give the interns a true sense of responsibility, a limit on their freedom, respect to the rules and pride in their job.

MANAGERIAL LEARNINGS:
• Managers must ensure that employees necessarily follow organizational values.
• The creation of value is the primary goal of managers in leading companies.
• Values and behaviors drive culture, culture drives employee fulfillment, which ultimately leads to customer