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Client Engagement Case Study

2882 Words12 Pages

It is known that the client engagement process in management consulting is much more than getting a new business, making a contract, building projects, and creating changes. All are important but client engagement sustainability is needed to take place if there is to be meaningful and long lasting relationship between client and consultant. Client engagement is an involvement process under contractual and social boundaries whose success takes time, requiring full participation in the process by clients and their consultants (Biggs, 2010). The relationship between client and consultant may come in various forms or models where it can be the doctor-patient model, process consulting, or even expert consulting (Schein, 1987). Nevertheless, it is …show more content…

Since the consultant has no authority power in the client’s company, successful client delivery needs two steps of intervention. The first step is done by an executive level of the company where the consultant’s recommendations are taken into their decisions. The following step can be done in more practitioner levels where the decisions are now taken into actions (Markham, 2004). Poor recommendations may result in unacceptability and need to be reviewed again; linking to the failure of operating stages such as unclear contract or insufficient …show more content…

Client delivery by transferring of know-how and expertise need client engagement which means not only the consultant gives a substantive advice to the client, but also the client needs to engage with the consultant in a supporting role, requiring an information exchange between the client and the consultant (Bennett and Smith, 2004). Therefore, the client delivery will be of value to both clients and

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As a general rule the quicker you get involved in your de-escalation attempts, the better chance you will have at success. You should avoid minimizing the client’s feelings. At the same time you need to act like you have been here before. Do not act shocked to what might be bothering the client.

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The focus is more on the individual than the problem. The client is viewed as unique and their own way. As the practitioner you have to treat your client situation as its own. The practitioner serve as a help to assist the client whit their choices they want to make .The practitioner helps the client by eliminating what is in the way of the client reaching their goal.

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An obligation to act in the best interests of a client becomes the most important objective when working with clients in this

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The client need to find solution on their own as they might face the similar difficult situation again in future. Lastly, a balance of emotion should be met. The client might needed the stressful situation to express their feelings on it. As time is a great healer, the client need sufficient time to overcome the difficult situation. Forcing the client out of the difficult situation may eventually worsen the

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