Matron Yeny: Face-To-Face Communication Analysis

Critical Analytical

The strategies she choose give benefit to her by knowing what is going through purposeful listening, teaching values by example and facilitating others to achieve positive outcome. Face-to-face communication can help recognize conflict early. Pay attention to body language and mood of the staff. Early warning signs of conflict is the first step toward resolution. Matron Yenny take an advantage to be proactive by address the issue concern at early stage and face to conflict because avoiding the conflict may cause frustration and escalate the problem. The ability to listen actively can improve interpersonal relationship, reduce conflict, foster understanding and improve cooperation. The way she facing conflict shows she always

Through analysing her nursing leadership is needed at every level and all setting. In my view of this interview through the strategies applied by Matron Yenny, effective nursing leaders rely on a mixture of styles depending on the situation she have been handle. Matron Yenny added she prefer more democratic leadership and tried to maintain harmony through an affiliative style of her leadership. During our conversation, I can see the democratic leadership in Matron Yenny through her action when she created a system to provide a venue where nurses had more of a voice in patient care and in communication with families. This system that improved communication between nurses and the rotating medical residents, resulting in improving patient care. Democratic leadership also known as participative leaders, this style encourages participation from everyone but she has the final say in the end decision. Her democratic leadership style allowed more nurses to have a voice in their roles. This style of leadership can show the staff under her supervision feel that their opinions are heard, build morale in themselves and may reduce the amount of workplace bullying and disruptive behaviour. However, this approach takes more time and there can be endless meetings. This style of leadership can appear if the nurse manager is not in charge. Matron Yenny also applying affiliative leadership, she seek to form emotional bonds among

This allows future leader to learn engage in coaching, how and why decision are made within the institution involved in decision making. Observe how committee lead and members identify issues, problem solve and resolve issues. After being on the committee awhile, soon we can realize who follows through on assignments, whose idea usually work and whose opinion are respected. The nurse manager can minimize escalating conflict by educating nurses to learn how to effectively resolve conflict themselves. Managers usually arrive after a dispute is in evolution, they may not have a clear understanding of the issue. Nurses who don't have the opportunity to learn about how to deal with conflict find it expedient and perhaps even necessary to have the manager intervene. Having the nurse leader walk the direct care nurse through a variety of conversations to resolve a dispute or disagreement provides the opportunity for alternative solutions to be