Four Stages Of Conflict In Health Care

Sandra Rodriguez

There are numerous people that view or assume that conflict is destructive. But some other individuals perceive conflict in a different insight because there can be made changes to address the problems regarding the conflict. There are positives perspectives on conflict like it provides opportunities for individuals to present contradictory yet fairly valid views that allow the understanding of their contributions to their jobs. Many Health care workers face recurrent conflicts because of the lack of communication and making assumptions. Many staff members may claim that they are no conflicts in there workfield others may argue that this is the outcome of not acknowledging conflict.The majority of conflicts uprise from

The four stages of conflicts are the latent conflict, perceived conflict, felt conflict and the manifest conflict. The first stage is the latent conflict which is defined as the stage that involves the anticipation of the conflict. This stage involves the competition for resources or inadequate communication. The anticipation of the conflict that the latent conflict causes, can increase the amount of tension around or amongst the problem. This occurs commonly when the staff verbalizes that the conflict that they are going through is going to be a problem or cause discomfort. The anticipation of the conflict can happen when one unit doesn't think that the staff members on the other unit are very experience or suitable but still accepts orders and plans for patients from them. The second stage is perceived conflict which requires recognition that the conflict exists. The third conflict is the felt conflict this develops when individuals start to have feelings or emotions about the conflict. The fourth stage is the manifest conflict which is the most fatal or constructive. This stage can be destructive and cause staff members to avoid a staff member, ignore policy rules/regulation, denying a problem and discussing the staff members issue in public with downgrading comments. The latent stage relates to my example because of the example of the lack of communication. In my example the lack of communication was a

“Conflict management consists of the use of strategies and tactics to move all disagreeing parties toward resolution, or at least containment of the dispute”(acpe.org). When attempting to manage conflict each party should work towards a solution with different methods. Many staff nurses should use a collaborative conflict resolution style that is designed by a nurse manager. “The nurse executive must train or select nurse managers with effective conflict resolution skills”(nursing economics). Nurses should observe and teach nurse managers successful problem solving abilities. A individual use of conflict should be used by many strategies impacted by the culture of the organization or institution but also by the personal beliefs and values. “The variables surrounding the conflict must be examined to understand and alter the choice of a particular behavioral approach to conflict”(Thomas,1976). When deciding the choice of outcome of a problem you should examine the facts and stay away from the assumptions. When managing conflicts, strategies should be utilized and reviewed so that the conflict can come to an collective solution. Some strategies to obtain during a conflict is the first strategy which is understanding that rushing to end the conflict will cause you to not be able to gather the appropriate information. The second strategy is you should only communicate with the people or individuals that are closely related to