This is a very important department for Tesco in meeting their aim of retaining loyal customer because all the ideas that this business has the operations department put it into action. The operations department must also make sure that all their stores they own are similar to each other this is very convenient for their customers because it means that the customers will not feel lost if they try out the business’ other shops. If the customers are feeling happy with the service then this will mean that the business will be able to keep them happy and loyal. The operations department is also about the land and environment, as they have to make sure that they are using the land to the best of its ability without harming the environment. The productions