Essay On Astoria Branch

The Astoria Branch had problems with the security, facility, and staff. The branch was on stage 2 of falling apart. They were given 500% sales quota that seemed impossible to reach. At some point all the staff members gave up pursuing the impossible task because of the new branch manager who they thought would not understand their “feelings.” Despite all these issues, the branch had 150, 000 accounts including checking, savings, and CDs. It also generated $130M in liability and produced more than four thousand transactions in a day-to-day basis. The bank was located where bank robberies had happened over the years. Trained scammers were also rampant. These very well trained scammers would scam customers in broad daylight in front of many eyewitnesses. They were fast and usually unrecognizable because they blend with normal customers

First, I (Dawn) would focus on the staff. I would ask them what their passions and what do they thought of the branch. I would also listen to them and ask them questions about their job and the branch. By listening to them, I would have at least be informed of what worked and did not work around the office. While doing this, I could know what kind of personality they have. I would use the information I have gathered from them to fix disputes among them. Next, I would cross train everyone and would let him or her learn how to do other people’s job. By doing this, I would gain knowledge if they excel to something else other than their current job. Then, I would put them to work where they could use their whole potential and abilities. Employee satisfaction was the most important task because they were the ones who produced results. If they were satisfied, they could do they job well and could provide customer’s satisfaction. I would not forget to praise the members who produced good results. Recognizing their talents and hard work were the least thing I could do for them as a branch