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Genie Swot Analysis Of Communication

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Strengths: Genise greets the client in a polite and a professional tone. She responds to the client's concerns with empathy to show care and understanding. She is sure to foreshadow leaving a VM to guarantee a call back from the team member. Inches: Digging deep before verification- We should always pull up the loan to properly verify the client before asking questions to better understand the client's concerns. This is beneficial in the event we have to discuss any account information we can discuss openly and have resources ( LJN, tracking info) readily available to support our communication. Verification- Genise accesses the account with the phone number and from here verifies the mailing address. This would not classify as 3 pieces

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