Acknowledgement We use this opportunity to express our heartfelt gratitude to everyone who supported us throughout the course of this project. The project has helped us with immense knowledge of the HR planning followed across SUBWAY in particular.

We would like to thank Dr. Jyotsna Bhatnagar, Professor, Human Resource Systems and Processes, Management Development Institute, Gurgaon, for her constant support and guidance throughout the successful completion.

1. Contents

2. About Subway 4
3. Consumer Perception 5
4. Subway store at Sector-14, Gurgaon 6
5. Subway store at CyberHub, Gurgaon 7
6. HR planning at Subway 8
Interview questions……………………………………………………………………………..8
Observations based on interview…………………………………………………………...8
Basis of recruitment…………………………………………………………………………….8
Job rotation……………………………………………………………………………………...9
Attrition rate at Subway……………………………………………………………………….9
7. Organizational SWOT analysis 10
8. Recommendations 10
9. Learning and take-away 11
10. Key Learnings 12
11. Documentary evidence 13
12. References 13

2. About SUBWAY

History of SUBWAY
SUBWAY is a fast food restaurant franchisee in the world. It mainly sells submarine sandwiches (popular as Subs) and salads. As of November 6, 2014, Subway has around 42,912 restaurants in 107 countries. It is the largest fast food restaurant chain operating globally.
In 1965, the first store of Subway was opened in Bridgeport, Connecticut by Fred DeLuca, with the name of “Pete’s Super