Interpersonal Communication In A Veterinary Office

As communication plays a distinguished role in hospitals and veterinary offices, so do interpersonal relations and interpersonal communication skills. Specifically, the job of a veterinary technician requires successfully communicating with clients, as well as staff either in hospital or veterinary office. Moreover, the specific feature of work these specialists is they should associate with one another or with clients on a regular basis. Certainly, communication may and does take place on an informal level, after the working day. The described connections make the notion of “interpersonal relations” an exceptionally important aspect of life within a hospital or veterinary office. My goal in this paper is to discuss the impact and role the

What do I understand under the notion of “interpersonal relations”? In my opinion, in terms of the discussed field one can effectively describe the latter as how a veterinary technician relates to his/her outside world, namely people around. Interpersonal relations are expressed through communication, which can be defined as a process of ideas exchange in which a common symbol system is employed. We also distinguish between verbal and non-verbal communication. Verbal communication suggests exchanging thoughts with the help of auditory means (e.g. speaking or singing). This happens through speech and sound perception. As for non-verbal communication, it employs non-verbal means among which there are body and sign language, touch (refers to haptic perception), and, finally,

As for verbal communication, a veterinary technician should be excellent both at speaking and listening. The job specifics include answering around a hundred of questions a day. Specifically, a veterinary technician should give numerous answers to clients, as well as give directions regarding pet care. As Robert Kehn, the author of “Veterinary Office Practices” points out, “clients will ask you the very questions that you have just finished explaining in your directions. Other times you may feel clients’ questions are irrelevant, unnecessary or a waste of precious time. But no matter what a question is you should never appear rushed or irritated” (Kehn 88) . Here Kehn stresses the need to answer all questions in a patient and tactful