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Key Performance Indicators In Healthcare

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A basic and principle of the organizational management is the performance measurement. To successfully measure the performance of an organization, it is essential to identify and focus on the key areas of the business that contribute in the success and improvement of the organization. These indicators are called Key Performance Indicators (KPIs) (Invest Northern Ireland, n.d.) “KPIs are an actionable scorecard that keeps organizational strategies on track” (Petersen, 2012), and monitor continuous progress toward predetermined organizational goals (Bortniak, 2012).
In an effective healthcare organization, KPIs are developed based on the mission, vision, financial status (Bryson, 2011), the values of the stakeholders (WHO- Europe, 2003), and
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