In the selection, “Serving in Florida”, Barbara Ehrenreich described her experience of working at the low-wage American workplace and the worker’s struggles with minimum wage. When she depicts the work as an outsider, she states “customers arrive in human waves, sometimes disgorged fifty at a time from their tour buses, peckish and whiny.” (Ehrenreich 395) It demonstrates the hardships of the workers when dealing with customers. Even though the customers are complaining for no reasons and being obnoxious, the workers have to deal with them with respect.
In “Learning to Serve: The Language and Literacy of Food Service Workers”, Tony Mirabelli presents the genre of communication used by waiters and waitresses as one which requires more skill than is usually assumed. Through the use of internet sources such as “hate mail” directed at websites, Mirabelli shows us that people who think the job of a food service worker is easy are quite common. He shows us the assumptions people tend to make through many examples such as economists who suggest that food service workers lack education needed to be considered “knowledge workers” and do mindless, routine tasks that anyone can do. Through examples of food service workers, including himself, Mirabelli contends that waiters, though in some cases uneducated,
The penny is the Unites States’ lowest denomination coin, and there are some people who believe it should be abolished. On the other hand, there are people who advocate for the penny to keep its place in our economy and I couldn't agree more. The penny may be annoying, but it plays an important role in our economy, is popular among most people, and is an important piece of symbolism. Some say that the penny is completely useless, and though it may seem that way, the penny is probably way more important than many people realize.
Throughout part I of Fast Food Nation, Eric Schlosser writes about the ins and outs of the fast food industry. From the founding fathers to the dirty little secrets that fast food corporations would never want us to know, he reveals it all. As corporations look for every opportunity to cut costs and increase profits, we start to reexamine what type of behavior governs businesses in America. As the days of traditional ‘sit down restaurants’ dominating the market quickly disappeared, large corporations are making use of new machinery and money saving business strategies. The drawback to these business tactics is that the burden lies on another individual.
In the book “Into the Wild” by Jon Krakauer, Chris McCandless had many decisions to leave his old life behind and start over. Chris’ decision to leave was justified for the following reasons. When he suddenly disappeared, it made it easier for him to let go of his past and focus on what he wants to do in the future. McCandless could make all his own decisions, nobody had a chance to tell him that he could not leave and certainly did not allow anyone to find out where he was going. Finally he didn’t agree to social norms.
Title of article: “A Bartender Explains Why the Anti-Tipping Movement Is Unethical” Link to article: http://www.eater.com/drinks/2015/3/3/8140107/a-bartender-explains-why-the-anti-tipping-movement-isnt-ethical Connection Between What’s Ethical and What’s Legal There are many connections between what is ethical and what is legal. Basically, the main difference between what is ethical and what is Legal is that ethical issues are acts that an individual might feel are wrong but are not against the law, and legal issues are simply against the law. An article titled “A Bartender Explains Why the Anti-Tipping Movement Is Unethical” by Erick Castro shows a more modern example of this connection. According to the laws in most states, any tips
This provides a valuable tool for molding the kind of success-orientated culture at Chipotle. Instead of wasting time and resources while recruiting new members, they save time, capital, and resources by rewarding and promoting from within. This leads to maximization of profit, reduction of turnover, and improved employee satisfaction and performance through retained knowledge, skills, and experience of long-term employees. The net effect of these communication and management methodologies is to ensure that services offered to customers are of the highest possible quality. For example, 84% of the customers spend less than five minutes waiting to be served.
A rhetorical analysis of: “For many restaurant workers, fair conditions not on menu”, an editorial published in February, 2014 by The Boston Globe, reveals the author’s use of classic rhetorical appeals to be heavily supported with facts, including focused logos arguments. “For many restaurant workers, fair conditions not on menu” is a Boston Globe editorial published in February 2014 by author/editor Kathleen Kingsbury. Kingsbury is a Pulitzer prize winning author and is currently the deputy managing editor (The Boston Globe). “For many restaurant workers, fair conditions not on menu” aims to inform the reader of the hardships that minimum wage restaurant workers in the United States have to face and steps that could be taken to solve these issues. The article focuses in on the wage gap,
Argumentative Text Essay In the book Nickel and Dimed, written by Barbara Ehrenreich, the author argues how challenging it is to live in a life of poverty. To prove to herself as well as others that this statement is accurate, she makes the decision to experience this lifestyle firsthand by taking low-wage jobs and recording the results. Ehrenreich took on jobs including a maid service, waitressing, and assisting the nursing home to make enough money for a place to sleep and food to eat. The work’s central argument is the fact that minimum and low wage workers face a myriad of difficulties in getting by in America; they receive very low pay, harsh treatments from their employers, and the inability to have an actual life.
Introduction The restaurant industry in the United States had annual sales of $ 631.8 billion and employs 12.9 million people in 2012. Even in times of recession there is little evidence that this industry has seen a decline especially in its fast food and quick service segment. But with a depressed economy with no immediate upward trend in the near future, majority of the customers indicated that they would either curtail their spending on eating or best maintain its current level which is certainly going to affect the future of many restaurants in the industry. Chipotle is part of the fast casual segment of the U.S industry with over 1,600 restaurants.
Last, most loyal customers are drug addicts. In Visser’s essay she states, “Fast-food operators have recently faced the
Service Not Included But Arguments Are In “Service not Included: Restaurant industry serves up injustice to workers”, the author, Kathleen Kingsbury uses rhetorical techniques to inform her audience of the hardships faced by restaurant workers at a time when “Timepressed Americans eat out for at least five meals a week, and the average household spent $2,620 on food away from home…”. The author uses the three different classes of rhetorical arguments to persuade persuades her audience to support securing and increasing the hourly wage of workers in the restaurant industry, and uses her understanding The Boston Globe’s target audience to craft a convincing article.
The book The Tipping Point by Malcolm Gladwell, looks at how small choices can impact big ones. It explains how society changes very rapidly and very unexpectedly. “The tipping point is the biography of an idea.” When one person in Baltimore has Syphilis it is then passed on to other humans who are then infected as well. Before you know it you have an entire city infected with Syphilis, this is called the tipping point.
In Tony Mirabelli’s writing, “Learning to Serve”, Mirabelli completes an ethnographic study of the service industry. Mirabelli writes on a topic he is quite familiar with, being a waiter. Mirabelli discusses the complexity of being a waiter, although most of these complexities are unknown to people outside of the discourse community. Mirabelli uses his ethnographic study to undermine criticism towards waiters. The main critique Mirabelli rebuts in his writing is that being a waiter does not require skill.
Chipotle has behavior norms in which its employees are expected to display within the restaurant, this includes official characteristics the firm requires them to exemplify (parature.com). These characteristics can be found in table #, they are not only important for customer service but also the career path that Chipotle provides for its top employees. Chipotle has a reputation for great customer service because they understand that they are only as strong as their strongest employee therefore they pay their employees on average more than their competitors. For example a line cook at Chipotle makes $10.93/hr while its direct competitor Moe’s Southwest Grill pay their line cooks only $8.38/hr
