Decision making, defined as the thought process of selecting a logical choice from the available options. I am currently a Store Manager in Training for O 'Reilly Auto Parts. The store that I am training at underwent a major turnover in staff because of employees stealing and the Store Manager(SM) was demoted. The District Manager assumed responsibility for hiring new team members at that location while bringing in an Assistant Manager(AM) from another location to help provide coverage for the store. The District Manager hired a gentleman from Applebee 's to be the AM and eventually promoted the other AM to SM. Before my first full week was completed I knew that the SM wanted to terminate the AM because he was not his guy. The AM was hired strictly for his customer service skills and not his parts knowledge or lack there of. I will break this down using the Affective Events …show more content…
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Affective Events Theory
As an AM, your job is pretty simple. Your work schedule allows you to open the store one day a week, work one mid-shift, and close three nights a week. You really provide no real leadership, or at least from what I see. You have to learn to install batteries in certain vehicles and wiper blades. There does not appear to be anything to hard about the job. Your daily responsibilities are pretty much the same every day, which is why I say it is not too
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You sell parts and serve customers. The AM has a good personality and is normally in a great mood, until he makes a mistake and the SM jumps on him about it. He has to constantly look over his shoulder because he knows the SM does not want him in that position. The AM likes his job and is an above average performer when it comes to sales, which is what you are ultimately judged on. The SM 's problem is that he does not