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Mrs. Lampfield Case Summary

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ICM met with Mrs. Lampfield at JFK to assist her with her transportation and health goals. Mrs. Lampfield was schedule for an appeals hearing regarding her logisticare bus pass on 11/28/2016, however she missed her scheduled hearing. Mrs Lampfield stated that she missed her appointment because her mail was sent to the wrong address. ICM suggested that Mrs. Lampfield call logisticare in an attempt to get a new hearing date. Mrs. Lampfield informed ICM that she did not want to call logisticare as she did feel confident that she would be able to get the problem resolved and that she would prefer if the ICM called for her. ICM encouraged Mrs. Lampfield to call and advocate for herself; ICM informed Mrs. Lampfield that she could place the phone

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