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Nordstrom Essay

1064 Words5 Pages

Delivery Options. Nordstrom offers customers the option to buy online, taking advantage of the e-commerce aspect, and then pick up their order in stores or have it delivered.22 Inventory Visibility. Nordstrom has gone through an inventory management overhaul, which has increased their cross-channel inventory visibility in stores.23 Supply Chain Software. Nordstrom has recently invested a minority stake in Dsco, a supply chain software. Dsco allows retailers to utilize “drop shipping”, which means the product is directly shipped to consumers from the manufacturer.24 UberRUSH. Nordstrom has been one of the first retailers to utilize this type of shipping for consumers. UberRUSH ships a consumers order directly to them, usually within a few hours …show more content…

As stated in the supply chain logistics section, Nordstrom does a fantastic job of ensuring that shelves are always stocked so that consumers have the best possible shopping experience. The many shopping and shipping options that Nordstrom provides for consumers creates a positive customer experience which is a reason for their reputation as a leader of customer service relationships. Taking advantage of new technology in regards to the supply chain software and UberRUSH, it will ensure that shelves are constantly stocked and consumers receive orders in a timely manner. Empower Employees. Nordstrom has always empowered employees to make their own decisions while going through the customer experience process. Nordstrom allows employees to make the best judgement call in order to serve customers as they see fit, which in turn creates feeling of value, empowerment, and creates a two-way street of loyalty between Nordstrom and their …show more content…

Nordstrom seeks to attract and hire individuals are willing to go the distance to fulfill customer needs by making the correct judgement calls. Nordstrom has done a great job of recruiting and retaining the millennial generation. Millennials long to feel empowered, valued, and trusted in the workplace, and Nordstrom has done an exceptional job of creating this atmosphere for this new generation.39 In Nordstrom employee handbook, if it can be called that, consists of one card that says “use good judgment in all situations”.40 This is the ultimate message that individuals being recruited love to hear, it shows them that they will be able to make personal judgement calls giving them a sense of empowerment and

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