Multiple Definitions
Satisfaction is defined as the doctrine of fulfilling a contract or an obligation to desired level (Drummond & Standish, 2007). This definition does not fully define our services at Bascom Palmer; we define satisfaction as an accomplishment and attendance of our patients needs in a unique way, which is beyond their expectations. Satisfaction implies to exceeding the needs of your clients or customers. A patient expects to be accorded good services, but as we all know, good services cannot be fully satisfactory, therefore, to us, satisfaction implies to offering the best quality services which surpasses patient’s anticipation. Our philosophy of offering satisfactory health care services to people is based on the religious beliefs, which recognize that God creates human beings in his own likeness. Our determinations are rooted in the core values of equality to all people, compassion for
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We recognize and appreciate the term person, which implies to complete nature of human life. In the past, a person was described to be a caring and living being, which had a capacity to comprehend and decode things intellectually (Drummond & Standish, 2007). Aquinas adopted Aristotle definition and he defined a person as an individual thing of a coherent temperament. The main reason for these scholars to define the true meaning of a person was to come out with a real meaning of who truly is a nurse. As nursing is a task that is done by one person to another, therefore, any theory describing nursing should give a clear definition of who is a person. Patient satisfaction is important, as life is critical and precious thing, therefore as a nurse, due care need to be always exercised to achieve maximum satisfaction of the patient (Fitzpatrick & Whall,