SUMMARY
Case "Road to Hell" is the story of two characters with different backgrounds, personalities and opinions and how these two characters interact. John Baker is the chief engineer managed Barracania west branch of a multinational company. In the case mentioned that John Baker is a British expatriate who may have been born in Canada.
Analysis of case studies aimed at providing a better solution for the Caribbean Bauxite Company following the resignation of Matthew Rennalls, who was promoted to the post of chief engineer to replace John Baker. Rennalls cited cultural differences and Baker offensive racist comments he resigned. In addition, Rennalls resignation came a day after the interview with John Baker. Some issues Caribbean Bauxite company has to deal with following the departure Rennalls is valid in relation to the position of chief engineer and departing staff Barracanian possibility given the popularity of this Rennalls.
The company has
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John Baker's body language clearly showed what he will warn Matt Rennalls about his conduct. Synopsis start with Baker stating "Do you come in Matt, please? I want to talk to him." As Rennalls entering the room, Baker said, "Please sit down, and offered cigarettes. He stopped when he survived a lighter, then go”. This action can be described as individual signals. Signal individuals can. Delivering the image in the hearts of men who sometimes do not talk. "When offered a cigarette to Rennalls Baker, Baker is described exclusively courtesy Matt Rennalls reduce eye guards.” Action courtesy always set a precedent for simple dialogue between two people. John Baker also described the nonverbal communication when she stretched out to Matt Rennalls light to light his cigarette. This action followed the benevolent offer. Measures established by the Baker before they talk down about tension may