Dalman and Lei are faced with a dilemma with the operation of Sandwich Blitz. They will need to ensure the proper control is being done by the managers at each location. The manager at the Sandwich Blitz location, who was allowing an employee to claim unworked hours is not adhering to the appropriate guidelines set forth by Dalman and Lei. To ensure that this location’s manager and other franchise managers adhere to the rules and guidelines set forth, the control process will need to be put into effect. The end goal of the control process is to take corrective action or reinforce positive behavior. Dalman and Lei will need to utilize the bureaucratic control systems. The control systems include four steps, set performance standards,