Wait a second!
More handpicked essays just for you.
Negative effects of emotional labor
Negative effects of emotional labor
Don’t take our word for it - see why 10 million students trust us with their essay needs.
More handpicked essays just for you.
Negative effects of emotional labor
Negative effects of emotional labor
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Negative effects of emotional labor
In the selection, “Serving in Florida”, Barbara Ehrenreich described her experience of working at the low-wage American workplace and the worker’s struggles with minimum wage. When she depicts the work as an outsider, she states “customers arrive in human waves, sometimes disgorged fifty at a time from their tour buses, peckish and whiny.” (Ehrenreich 395) It demonstrates the hardships of the workers when dealing with customers. Even though the customers are complaining for no reasons and being obnoxious, the workers have to deal with them with respect.
111). The main reason why this is one of my favorite aspects of this book is that it encourages “reasonable down-selling” (Spoelestra, 1997, p. 112). I think that too often salespeople try to only upsell customers, and that can end in a bad experience for the customer, or not sale for the organization at all. I believe that if all salespeople abide by this rule, then organizations will be more successful, as customers will actually be purchasing something they actually want and will enjoy, which increases the chance that they will be a repeat
In “Learning to Serve: The Language and Literacy of Food Service Workers”, Tony Mirabelli presents the genre of communication used by waiters and waitresses as one which requires more skill than is usually assumed. Through the use of internet sources such as “hate mail” directed at websites, Mirabelli shows us that people who think the job of a food service worker is easy are quite common. He shows us the assumptions people tend to make through many examples such as economists who suggest that food service workers lack education needed to be considered “knowledge workers” and do mindless, routine tasks that anyone can do. Through examples of food service workers, including himself, Mirabelli contends that waiters, though in some cases uneducated,
Since people are starting to favor a pancake systems more, the pyramid companies must figure out if they are doing good work or not. Howard Gardner describes his definition of good work in, “Good Work, Well Done: A Psychological Study.” Throughout Gardners essay he talks about how to achieve good work, along with giving an example of a journalist urging his boss that he does not want to write an article because of the facts not correlating with how the story has to be. However, the journalist boss denies his request of not writing the story because of the contract he had signed, but luckily found a new job. Good work is something every company strives for, and because a pyramid style has been used for centuries, in today’s world it is
By providing conflicting viewpoints, using irony, tying in religious references, and giving anecdotes, Schlosser proves that success is not equally attainable for every fast-food worker, but is restricted to those on top. By narrowing down his argument to the general principles of success and failure, Schlosser provokes intense emotion and understanding in the reader. He successfully teaches that success is made by the individual, but that it is generally unattainable for the common worker in the fast food industry, because the gap between those who make it and those who don’t is too large and
Socializing with other fellow workers and customers determines job-survival. Furthermore, the writer defined a good job as an ability to put employee 's best efforts and receive a fresh result; even an academic certificate cannot guarantee it. According to his experience in motor-repair, “The work is sometimes frustrating, but it is never irrational… I had made quite a bit more money. I also felt free and active, rather than confined and stultified”
Who would check out the customers if it wasn’t for cashiers? The managers are like the leaders of a big army stretching over 100,000 square feet. One by one each and every associate means something to the company from the trash man to the
Acquiring a job, whether it be in a doctor’s office or a fast-food restaurant, can transform a person. Jobs tend to educate employees, either indirectly or directly, both about themselves and life in general. In Climbing the Golden Arches, nineteen year-old Marissa Nuñez discusses how her employment at McDonald’s transformed her into a mature and skilled employee. Within her personal narrative, Nuñez mentioned how she faced both pleasant and unpleasant circumstances while working at McDonald’s, all which prepared her for her future career. At McDonald’s, Nuñez learned how to fulfill her role of being an employee by becoming an expert at all the placed stations, dealing with the various types of customers she encountered on a daily basis, and
I am from piggy banks, from Hood’s Egg Nog, and Smiley’s Milk. I am from the old, green tinged, two story house on top of the hill, that's inviting, and people filled. It smelled and sounded like farmlife.
ANTH150 Mini Essay 2: Fieldwork Observation Word Count: 734 I conducted my ethnographic observations over the course of a few days. During my fieldwork observation, I recorded observations of customer behaviour, the general layout of the restaurant, culture significance, and décor. Siam Corner is located in Rouse Hill on Resolution Place. While entering, you can immediately feel the intimate environment of the restaurant and sense the sudden shift from the streets of Sydney to a Thai restaurant. It is viewed as an upscale restaurant with excellent service.
Everyone has a responsibility to do. However, for working student like me that having a part-time job while taking college courses is a big responsibility. I decided to go to school full-time and work part-time to learn to become independent. In the essay “Working at Wendy’s” by Joey Franklin, he makes a case for setting aside pride to provide the daily needs of a family. On the other hand, I think it was great to have the experience as long as it made me more money.
Being an active listener allows the salesperson to know their customer’s point of view, and attend to the needs and wants of their customer. The third part of the book consists of twelve principles to win people to your way of thinking. A principle in particular that I intend to apply more often in life and in the workplace is being sympathetic with other person’s ideas and desires. Too often I ignore or disregard others opinions or ideas, when I should encourage them and see things from their point of view. According to Carnegie, to be successful in life and in my career, I need to show more respect for others
In Tony Mirabelli’s writing, “Learning to Serve”, Mirabelli completes an ethnographic study of the service industry. Mirabelli writes on a topic he is quite familiar with, being a waiter. Mirabelli discusses the complexity of being a waiter, although most of these complexities are unknown to people outside of the discourse community. Mirabelli uses his ethnographic study to undermine criticism towards waiters. The main critique Mirabelli rebuts in his writing is that being a waiter does not require skill.
he movie titled “The Pursuit of Happyness”, there was a problematic family living in San Francisco in 1981. The main character, Chris Gardner worked as a salesman invested his entire life savings in portable bone density scanner to support his family including his wife Linda and a five years old son Christopher. However, Chris’ business was not doing well and his wife was forced to work. Day after day, Linda was suffering and she always quarrelled with Chris and blamed him for didn’t play the role as a responsible father and a good husband. Luckily, this was not the end for Chris.
Salespeople create value for their firms’ customers by advocating and communicating the customers’ needs, desires, concerns, and preferences back to the company and find solutions (Tanner and Raymond, 2010). Also, since the salespeople are experts in regards to their products, they can best advise the customer as to which product is the best fit for them or adapt offerings to fit. In this way, salespeople create value that would not have