Social Media Policy Paper

Social Media Policy for XYZ EMS Service

Document No 1911-028

Date Issued 09 November 2015

Division Ambulance Public Affairs

Summary This policy is written for employees of XYZ EMS to use as a reference in following the usage of social media across the internet and non –internet platforms. The purpose of these guidelines is to help understand how XYZ EMS policies addresses all social media that includes blogs, chat rooms, newsletters, social networking sites, social media apps, messenger, chat rooms, wikis and websites. It helps the employees participate appropriately on social media with confidence while maintaining patient privacy.

Applies to All ambulance service of XYZ Staff All Operational Staff All Administration

The social media usage can serve to several advantages if used correctly.

This document will give general usage guidelines to staff. Thus removing the uncertainty from acceptable usage while discussing, posting and recording on social platforms in acceptance with XYZ Ambulance Policies. It is a social, moral and ethical responsibility of an employee to use the social media keeping into consideration personal, organizational and public confidence which is free of misunderstanding.

This document also highlights the disciplinary actions following the non compliance of the principles and guidelines of social media usage on-duty and off-duty.

“Social media” is a broad aspect terminology referring to multiple interactions of the user with the social domain across all platforms. Pictures and Videos and posted on websites not limited to Instagram/ Facebook/Twitter OR posting videos on Facebook and Youtube. In addition articles, trade journals, podcasts, blog posts you can read, listen, watch.

2. Use of Official resources

The use of XYZ Ambulance computers, internet and email by employees to engage in personal social networking and forum is NOT

Content that promotes, fosters, or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation;

5. Sexual content or links to sexual content;

6. Solicitations of commerce;

7. Conduct or encouragement of illegal activity;

8. Information that may tend to compromise the safety or security of the public or public systems; or

9. Content that violates a legal ownership interest of any other party.

These guidelines must be displayed to users or made available by hyperlink. Any content removed based on these guidelines must be retained, including the time, date and identity of the poster when available (see the City of Tulsa Facebook, Twitter, Flickr® and YouTube standards).

4. All new social media tools proposed for City use will be approved by the Mayor's Communications Director or designee.

5. Administration of City of Tulsa social media sites.

1. The Communications Department will maintain a list of all City of Tulsa social media sites, including login and password information.

2. The City shall be entitled, in its sole discretion, to immediately edit or remove content from social media sites.

All media tools used by the City will follow:

3. Operational and use