The Geek Gap

296 Words2 Pages
You've just lost a customer. Money just walked out the door because you didn't value their time? You've got a problem and we're your best friend to solve it.

"The average small business loses half its customers within three years. That grim statistic comes from serial entrepreneur, speaker, and consultant Barry Moltz, who shared it at the [webinar] 'Setting Your Small Business Up for Success..'(Minda Zetlin Co-Author 'The Geek Gap')"

Don't make poor phone service a reason for losing customers. Heed these three Deadly Sins of Not Treating Your Customer Right?

Number 1: When dealing with corporate c-level customers, don't put your phone message on hold? What you're doing wrong is simple to understand. Executive's will hang up if you don't