Haircut Discrimination

What’s the best part about a haircut? The new style, the pretty colors, the straight lines, or the softness of your hair after the expensive shampoo and conditioner? All of them, of course, and if the haircut is done by the right person, it can make someone’s day. Let’s imagine, for a minute, though, that the haircut is done by the wrong person. All of these part of a good haircut can be ruined by this person. They can have hands too rough for the shampoo, or miss the straightness of the lines. They can cause the colors to look dull and splattered all over someone’s hair, as well as completely ruin the new, really cute, style that one wanted to try that everyone else looks so pretty in. Not only that, but hiding the shame of this monstrosity

As they are students, mentioned in the previous paragraph, the workers at Great Clips are learning. So, they have a teacher in one ear, and a customer in another. This complicates things, because if a student is not understanding what a customer wants, they could interpret it to mean something different from what it actually is. So, where they might be doing the right thing for what they interpreted, they are actually doing something completely different than what the customer wants. If, on another hand, the teacher is nearby and the student has made a mistake in their interpretation, the teacher can defend the student and their position because of the job being done correctly, despite it not being what the customer wanted. To put this in perspective, say someone wanted bangs. Easy enough, but they never specified what type of bangs. A Great Clips employee might just cut the bangs before asking the type, which is crucial to the process of the haircut. When the employee has finished, and the customer is upset, the teacher will defend their student by saying, “you wanted bangs, you were given bangs,” instead of refunding the haircut because the student missed a key step in the services rendered. Even if it’s not this particular case, this scenario can happen in many different ways. The student doesn’t understand a style, or cannot interpret a haircut from a picture. The inability to listen to customers might not particularly be the student’s fault, but it prevents the services from being done correctly. These are students, who are in the process of learning, so they will miss things in the process but it should be carefully monitored by the teachers, not