Face To Face Communication In Telephone Conversation

whether the message is received correctly. To conduct this activity, the learners are to be instructed to sit back-to-back with a partner and play a role in the conversation. The teacher has to switch roles and make the students to do it a second time. At times, when the person called is unavailable, the receiver hears an answering machine answering the phone call. The caller is expected to say whatever he/ she wants to tell the person and his/ her message gets recorded on the machine. This helps the person to listen to the recorded message when he/ she returns and takes suitable action. Making requests on phone describes distinguishing between direct and indirect requests, using direct and indirect requests in communication, listening and identifying purposes of requests. As in face- to-face communication, in telephone conversation too it is important that requests are made using appropriate language. While it is difficult to say ‘no’ to a request when talking to someone face-to-face, people find

On such occasions, we might have to express our displeasure to the person either directly or through the phone. This should be done using proper expressions without being rude so that the other person realizes his mistake. We should also be factual and precise when we speak to them. On the other hand, if there has been a lapse on our part, admit the mistake and offer an apology promptly. Telephone Etiquette teaches telephone etiquette in-day-today interactions, telephone etiquette at work and how to take down messages over the phone. Making and receiving calls on the telephone is such an integral part of our lives that we may not realize that we need to follow certain etiquette while doing so. Good telephone etiquette is essential when we take up jobs as sales persons, personal secretaries, telemarketers, customer service representatives, receptionists, etc.