The Law Of The Garbage Truck Summary

THE LAW OF THE GARBAGE TRUCK The author of The Law of the Garbage Truck is David J. Pollay. Pollay holds a master’s degree in applied positive psychology from the University of Pennsylvania and a bachelor’s degree in economics from Yale University. He has held leadership positions at Yahoo!, MasterCard, Global Payments, and AIESEC. Pollay is a noted speaker, columnist, and a seminar leader whose works have been featured in many magazines and newspapers. The Law of the Garbage Truck is a self-help book. Pollay advises that he wrote this book to help change the way people relate to each other at home and at work. He wants people to create and sustain a more productive, compassionate, and peaceful world. He shows how people can apply his

I have citizens who call or come into my office complaining about their water bill. They are usually not happy with what they have been told and want to speak to the city manager. They proceed in telling me the story. In the past, I have tried cutting them off, but I find it is better to let them tell their story. As Pollay advises, I do not take it personally. I lead them in the right direction and tell them I hope things work out. Sometimes the citizen will even say they are sorry for complaining and thanks me for listening.
Pollay uses several phrases to help explain his first commitment. These include; The Law of the Garbage Truck, Let It Pass You By: Letting Go Is Not Good Enough, Defensiveness Makes You Vulnerable to Garbage Trucks, Opportunities Arise When We Let Garbage Trucks Pass Us By, and Do You Have the Guts? The phrase, The Law of the Garbage Truck, Let It Pass You By: Letting Go Is Not Good Enough, Pollay states, “We are often told that when we’re faced with adversity, a crisis, or the inconveniences and frustrations of everyday life, we should learn to “let things go”.” He advises this is not the right strategy. The right strategy is to let the negativity pass by. Pollay’s definition of, to let something go, is that