Psychological Wellbeing Essay

Introduction

In order to understand psychological wellbeing it is of utmost important to understand the wellbeing construct. Wellbeing is a complex construct which revolves around optimal experience and functioning. The concept of wellbeing has two different approaches hedonic approach and eudemic approach. The hedonic approach is defined as to avoid pain and the eudemic approach which defines wellbeing in terms of the degree to which the person is fully functioning. Wellbeing has been defined as happiness, physical condition and general perspective on life. Wellbeing is also about how person feels good about themselves and regarding their responsibilities which can often be ignored while dealing with the meticulous demands of the 21st

In the field of organizational behavior psychological wellbeing is a groundbreaking concept in the domain of psychology and is rarely scrutinized. According to Keyes et al., 2002 psychological wellbeing encompasses the impressions of engagement with the pragmatic challenges of life for example “foreseen meaningful goals, growing and establishing quality ties to others”. According to Diener (1997) psychological wellbeing is the reflection of people’s perspective regarding their life. Psychological wellbeing compound also comprises of cognitive and emotional elements. Diener (1997) depicts an individual wellbeing information based appraisal of one’s life of which a person gives evaluative judgments of one’s own satisfaction. The affective part of the psychological wellbeing which is the part of hedonic assessment is directed by the intensity of pleasant and unpleasant emotional experiences. Psychological wellbeing compound also comprises of cognitive and emotional

They also revealed that work overload, lack of career opportunities, skill variety and emotional labor are the forecaster for emotional exhaustion and turnover intentions. They also revealed that work overload, lack of career opportunities, skill variety and emotional labor are the forecaster for emotional exhaustion among call center employees. But if job autonomy is high then it is less likely that emotional exhaustion and emotional dissonance will impede job tension among call center employees. In addition it will play a positive role among service workers where they have to deal with the verbally abusive customers (Goussinky, 2012). The role of emotional dissonance is of utmost importance because it is highly significantly associated with the diminishing sense of wellbeing among service workers. Cheung and Tang (2010) argued that when the organization have high expectation from the employees in terms of service delivery, they should demonstrate appropriate emotions while interacting with customers. They also identified various types of customers which are Guanxi-using customer, fair treatment customer, demanding customer, time pressure using customer and threat using customer who endeavor emotional pressures among frontline customer service representatives. Service culture is a double-edge