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Verizon Change Project Paper

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The organization for my change project will be Verizon. The change project will apply to all of Verizon’s business, residential, and cell phone customers. The change project will help customers, and other companies could follow this change project. The Proposed Change Project The proposed change project will help Verizon implement a program to assist customers with bad credit. Customers who apply for residential, business or cell phone service have to do a credit check to obtain Verizon services. If the credit check verifies a low score or fails, customers have to pay a deposit of $250.00. Instead of charging customers, Verizon can offer its customer’s free credit counseling from a non-profit credit counselor. Verizon offers cell phone service in all fifty states so the credit counseling organization would vary, but the primary goal is to help customers with credit issues. The …show more content…

Millions of people have issues with their credit. Verizon can leave a mark on society by helping customers overcome obstacles and challenges in their life. Verizon has over 100 million customers. Many people in various communities will benefit from this project. This change project will be a headline story in the local and national newspapers. The news of Verizon helping customers with bad credit would make Verizon’s telephone ring all day. Young people, old people, and everyone in between would call Verizon for help with their credit. While helping people with their credit, Verizon could sell all their services to all of these customers. Stakeholders, executives, and managers would love this change project because it would help customers and help Verizon expand their customer base. Verizon focuses on anticipating the needs of their customers. By committing to help customers with bad credit, Verizon will demonstrate to their customer that We are here to help you

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