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Verizon Communication: Implementation A Human Resources Balance Scorecard

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Verizon communication is the biggest communication technology companies in the world. Consistently, we connect a great many individuals, organizations and groups with our capable innovation. Verizon communication was form by merger of Bell Atlantic Corporation and GTE Corporation to be the main communications provider. In early 2000, Verizon communication started to implemented a Human Resources Balance Scorecard because the certain problems. The main problems were high employee in the organization and customer turnover rates and the declining of customer service quality. In that time, it hard to find a qualified employees and there was no framework or system to measure the workers performance. MacDonald, Executive Vice President of human

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