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Wait Times Essay

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I. VA Healthcare Problems with the Media Concerning Wait Times
a. The media reported many complaints that they heard about and discovered form veterans. Many of the veterans were not receiving proper treatment in time and some were even dying. This caused alarm to both military personal and the Federal Government.
b. “VA healthcare issues consisted of hard to understand wait times, outdated scheduling software, and unrealistic scheduling metrics” (Shulkin, 2017, para 9). This resulted in older veterans (Korean and the Vietnam era) not comprehending what was going on and veterans having to be put on the backlist for medical treatment. Veterans got frustrated with the VA healthcare system and brought the word up to their congressmen, the Department …show more content…

The VA healthcare officials decided to post their veteran wait times comparing “the time the veteran requested the appointment, when they wanted the appointment, and when they were able to be seen” (Shulken, 2017, para 4). This was a start to solving the problem, but it was still too complicated for most veterans to understand and even causing VA Healthcare’s Microsoft Excel program. So, a simple method of reporting statistical data was to be introduced.
b. The VA healthcare then decided to go to words used in the DOD and in the civilian world. These words were routine and urgent. Routine care mainly consists of normal checkups, while urgent care is when a patient should see the doctor within a 24-hour period of the sickness or injury. These terms provided more of an understandable way for everyone to understand. But, it further had to be broken down into current patients and new patients.
c. Current patients and new patient’s documentation would be different. Current patient’s documentation would be as to when they saw the doctor and the veteran’s feedback of the experience. While, new veteran’s wait times would be documented of when they requested the appointment and their experience of the visit using the Consumer Assessment of Healthcare Providers and Systems (CAHPS). (Shulken, …show more content…

The VA Choice Program was created to allow veterans to go to medical care in the private sector. “This concerns veterans who cannot get a medical appointment within 30 days, travel more than 40 miles, or if weather and the veteran’s medical condition inhibits them to travel” (Veterans Health Administration, n.d.). The person will still receive travel pay, but will have to pay a copay to the civilian medical treatment center once the VA receives the bill and determines the patient’s portion of the payment. This is a great benefit; the only downfall is that all the services are not paid for by the VA. Some VA doctors can refer a person to a doctor for so many appointments and that is paid for, but that happens very

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