1. What role did technology play in Claudia’s situation? What role did human error play in her situation?
Technology played a vital role in this case, since the nurse call button and the wireless microphone made it easy for Claudia to get her message through to the clerk. Although as far as human error is concerned, initially the clerk was not at the desk, and then assumed the nurse's name which resulted in delay in attending to Claudia's call and subsequent injury to her body.
2. How might Claudia’s fall have been avoided?
• Her fall could have been avoided through several timely responses to her call such as:
• Identification of the assigned nurse
• Communication of message to the nurse could have avoided Claudia's fall.
3. What role did