Explain how to manage disagreements with: • Children • Young people • Adults Children and young people You must know when to step in, usually with kids and young people disagreements tend to fix themselves as the younger minds don’t hold grudges as adults do, it’s this quality that allows for disagreements to be resolved as one side makes the compromise. The skill from you is knowing when to step in. Don’t take sides. Let them give their version of events and listen. Don’t let them think that raising their voice makes them heard, give equal attention to both parties. Be assertive when offering a resolution and make sure both parties are happy. If dealing with an outburst from a child; take the child or young person out of the situation