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A Career As A Document At Perkins Restaurant

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When I was sixteen, I got my first job. After applying to over twenty different retail and restaurant establishments around the Lakes Area, I was finally hired by the Perkins Restaurant in Forest Lake, Minnesota as a waitress. I was ecstatic that I finally was going to start making money and building work skills for my future. I had just gotten my driver’s license and a car, and believed that the world was a beautiful and innocent place. However, after my experience as a waitress at Perkins, I was assured that the world was everything but that.
My manager Debbie, a five-foot-tall, three-hundred-pound woman, became my worst nightmare. At my interview and training she seemed sincere and made the waitressing environment at Perkins appear positive …show more content…

As I was a visibly young worker, customers noticed this and were rude to me because they thought they could get away with it. Though working in all levels of customer service can deal with rude customers, I believe they were extraordinarily disrespectful. One specific Sunday morning, a few months after my training, the restaurant was incredibly busy. Because we were so busy, the cooks were struggling to keep up with orders, so customers had to wait a long time to be served their food. By that time, I had gotten a better grasp on waitressing, but I was still pretty new. Due to the long wait times, many of my customers were upset. I distinctly remember one table that was extremely upset. When I delivered their food, after a wait time that was similar to most other tables in the restaurant at that time, they started to yell at me. “I have been waiting here for over 50 minutes! I finally get my food and this is how it is?”. I examined their orders, which appeared to look completely normal. The ham and cheese omelets were of reasonable size and the plates were hot to the touch. They continued to yell at me and I continued to apologize. I knew that they could tell that I was new to waitressing, but knew that they also knew that I was not the primary reason as to why they were dissatisfied with their restaurant experience. However, they chose to displace their anger onto me, the young waitress, was unfair to

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