4 DEP – Activity 1 and 2 – CIPD Chris Connolly The CIPD Profession Map Introduction The CIPD Profession Map is a guideline for HR people. It is an online tool which helps us with development and to achieve our professional development and also to plan and support career development. The good thing about the professional map is it covers the entire scope of the HR and L&D profession and is applicable to all organisations irrespective of their size, practice or sector. This is possible as it is designed around professional competence and not organisation structure, culture, job levels or roles. The map captures the knowledge and behaviours that HR and L&D professionals need to demonstrate in order to meet our requirements for professional …show more content…
Oral communication can be either formal or informal. I feel this method is the best form of effective communication as its usually face to face or over the telephone and is communicated immediately. The disadvantages of this method are times when written communication is more effective. For example, you may want to exchange important information that needs to be documented using written communication. A lot of transactions in the business world require some type of written record, and you will find that even strong verbal skills are not a substitute for putting things in writing. Additionally, oral communication tends to be less detailed and more subject to misunderstanding than written communication. It's best to always think carefully about which method of communication best fits your …show more content…
delivering excellence means building and maintaining effective service, which includes: Building relationships, which requires to spend time and to communicate with people, especially face-to-face. Creating mutual respect and trust is the foundation of every good relationship. One of the most important aspects of being effective human resources professional is to build and maintain relationships between yourself and your internal and external customers, whether they are line managers, staff, or even potential candidates. There are many benefits in developing good relationships: the work is more enjoyable and productive, it creates a positive environment, it values individuals and communication, it prevents problems and improves performances. Handling Complaints As of it is the case of any service, some complaints will arise, whether it was a human error, a computer error, or even if it was something out of anyone’s hands. An HR professional has to deal with and resolve those complaints within the policy and legal work