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Advantages Of Cipd Profession Map

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4 DEP – Activity 1 and 2 – CIPD Chris Connolly The CIPD Profession Map Introduction The CIPD Profession Map is a guideline for HR people. It is an online tool which helps us with development and to achieve our professional development and also to plan and support career development. The good thing about the professional map is it covers the entire scope of the HR and L&D profession and is applicable to all organisations irrespective of their size, practice or sector. This is possible as it is designed around professional competence and not organisation structure, culture, job levels or roles. The map captures the knowledge and behaviours that HR and L&D professionals need to demonstrate in order to meet our requirements for professional …show more content…

Oral communication can be either formal or informal. I feel this method is the best form of effective communication as its usually face to face or over the telephone and is communicated immediately. The disadvantages of this method are times when written communication is more effective. For example, you may want to exchange important information that needs to be documented using written communication. A lot of transactions in the business world require some type of written record, and you will find that even strong verbal skills are not a substitute for putting things in writing. Additionally, oral communication tends to be less detailed and more subject to misunderstanding than written communication. It's best to always think carefully about which method of communication best fits your …show more content…

delivering excellence means building and maintaining effective service, which includes: Building relationships, which requires to spend time and to communicate with people, especially face-to-face. Creating mutual respect and trust is the foundation of every good relationship. One of the most important aspects of being effective human resources professional is to build and maintain relationships between yourself and your internal and external customers, whether they are line managers, staff, or even potential candidates. There are many benefits in developing good relationships: the work is more enjoyable and productive, it creates a positive environment, it values individuals and communication, it prevents problems and improves performances. Handling Complaints As of it is the case of any service, some complaints will arise, whether it was a human error, a computer error, or even if it was something out of anyone’s hands. An HR professional has to deal with and resolve those complaints within the policy and legal work

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SSGT Joseph White came into the local VA Community based clinic for medical care. When he was discussing his situation at home, the medical doctor found that it would beneficial that the social worker talk with SSGT White. The social worker obtained an appropriate assessment to assist with finding services that would be available to him through the VA and/or local community organizations for his symptoms and treatment options. When establishing a relationship with a potential client, building and keeping a rapport with the individual is key to a positive working relationship. The individual needs to feel that they are respected, understood, and listened to when the relationship begins.

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What our company needs is an increase in customer lifetime value. We can do this by building long term relationships, creating strong brand loyalty, using the right incentives to attract new clients and incentivizing current customers to retain them and offering superior customer service. To build strong term relationships the company has to stop thinking short term, but focus on long term lasting customer relationships. We have to be honest; although our main job is to sell we should not treat our customer as pay cheques.

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It is also our goal to structure the Human Resource Department to serve as a model to all other departments within the organization to follow proper chain of command within the department. We have created an organizational chart that clearly shows the chain of command of the Human Resource Department as well as provides a brief idea of what each individual within

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1. What problems did you encounter when handling the complaint? Whenever I received complaints, the problem is that the subordinates usually deny or come up with some explanations making it difficult to discuss it in a genuine manner. Sometimes even if we reprimand them for their mistakes it creates a very tense environment in the hospital and it also affects the quality of work.

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There is also good verbal communication; which has the ability to present and explain your ideas clearer through a spoken word and listening carefully to others. Verbal communication also involves using different varieties of approaches and styles that is appropriate to the person/ people you are addressing. This could be a group of people(audience) or a single person. Non-verbal communication: non-verbal communication is expressing ideas and opinions without talking, which is understanding body language which is very important it often gives care workers an idea of how someone is feeling by the way they express themselves, for example the way they express their emotions. To be able to use non-verbal communication it is important as a career that you understand what messages your own body is sending out to whom you are trying to help.

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1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The Local Complaint Stage (1) Immediately after hearing of a complaint, contact the complainant to determine where their issues lie and what they would like to see as a result of the investigation. It is important that the local manager • Demonstrates a caring attitude and shows that there is a genuine attempt to understand the problem. • Ensures the complainant is aware of the complaint process and timelines • Provides the complainant with their contact name and telephone number • Obtains all complaint details at this point of contact to avoid the customer having to repeat themselves

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As a leader within an organisation it is crucial that you understand how to communicate your organisation’s mission and goals to those around you. In this section we will examine this process in detail. 1st of all I provide a company handbook to all my employees which include all objectives, values and standards. So they can read and understand everything. They got opportunity to ask question and give their feedback.

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The enterprise’s competitive advantage is their excellent customer service which requires “highly motivated staff” in order all of tasks required to provide the service with high quality. The enterprise has its own culture which

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LEARNER’S NAME: EMMANUEL DIBIAGWU ASSIGNMENT 2 UNDERSTAND HOW TO DEVELOP AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS 1.1 Explain the benefits of effective working relationships in developing and maintaining the team (20 marks) The benefits of effective working relationship in developing a team include the following: Improved Morale Good working relationships in teams help to improve the morale of team members. When there is effective working relationship among employees as well as managers, the employees feel that they are respected, and their voice are heard, thereby fostering an enabling workplace full of energy and overall happiness. Effective working relationship between employees enables them to support each other when improvement is called for and helps to develop their esteem.

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Respond to complaint by Listening to the complaint Keeping record of complaint Respect and keep confidentiality Refer to company complaint policy When a complaint is made, it should be taken seriously and the correct organisational procedure should be followed by referring to employee handbook which state that all complaint by a service user be reported to the care coordinator immediately. It is advised to suggest to the service users to put their complaint in writing or use the complaint forms which they can find in their care plan folder. 3.2 Explain the main points of agreed procedures for handling complaints. The main points of agreed procedures for handling complaints

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Communication can be split into different categories, namely • Verbal communication • Non- verbal communication • Written communication Effective communication involves minimising potential misunderstanding and overcome any barriers in the communication process. We make use of multiple communication channels , for example face to face conversations, telephone calls, text messages, emails, brochures etc. Choosing an appropriate communication channel is vital for effective communication, as each channel has different strengths and weaknesses. Written communication is always useful as a way of recording what has been said.

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The bond between the employees and the manager will improves and become more strength. This can be obtained through the teamwork in the team. For example, the relationship or connection between the nurses, physician, and other health care professional will improves as they work together to achieve the desired goal on the patient. 4) Promote safe and efficient patient care delivery.

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Oral and Written contracts Oral contracts are contracts which have been made by talking, and both parties make contracts by face-to-face meeting with no written words. It is also called face-to-face or verbal contracts. It is used in many situations, ex) buying items in shops, buying tickets in theater , bidding and an auction As an advantage of oral contracts, the business generally can make contracts quickly and easily so people who work together on a regular base or in a close relation such as family, mostly they use oral contracts. Making contracts with people who have high degree of trust within the sector also can be made by oral contracts. Also, if contract is not complex, oral contracts are useful too.

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Introduction Business communication is a process where both the employer and the employees in a company share and exchange information. Be it the corporate world or the education arena, priority is given to ‘speaking’ correct English. People in these fields have understood that communication skills mean speaking skills. Most people think that writing skills are not essential for effective communication. But that is not the truth.

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Other people are affected by how I communicate because their response to me is based on how I communicated with them first or presented my position. If I request a sit-down meeting, that is more personal than an email. How do you communicate most often? I communicate mostly face to face or via email. Because I am very busy this semester with class and activities it is difficult to always meet in person.

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