Betty's Housing Advisor: A Case Study

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Good Afternoon, I am Betty’s Housing Advisor. The adjustment was made for her because she stated she owes back money to you because of a misunderstand from CMHA. There was several HAP letters that came out to Betty about her rent portion changing. I noticed in the her file, one of our previous advisors processed something late and still required Betty to pay the rent. When she should have been give at least a thirty day notice. Also, according to Betty she never received the paper for the increased amount until almost six months later. When Betty came to my office, she stated that Avondale is making her pay the difference from the last six months. She never received the HAP letter from 8/1/2015 showing her portion of rent went from $297

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