Kababji Grill restaurant
Case study
Question : 1) How do customers judge the quality of a restaurant?
They liked the food and it’s quality , the service was the most thing they like, the menu was healthy and delicious. Staff were very friendly and flexible.

2-Indicate how and why each of these factors to the successful operation of a restaurant?
Customer satisfaction :
Always we put in mind our customer needs and wants, because this what is each costumer is looking for, but sometime this is not easy because costumer always looking for low price and high quality, and good managers can balanced the amount of performance and make costumer satisfy .
Time and the atmosphere of the restaurant will influenced the customer satisfy, because all customers looking for good service in the exact time, as well as the quality of the food and the service provide.
Capacity planning : how successful restaurant use of resources to produce satisfactory goods and services to customers and to achieve success, for exam bale the size of the restaurant and the number of chairs, also the number of meals and drinks that have been served per a day.
Location : one of the most important factors is where the restaurant would be, because always the good location will attract the costumer, for example restaurant in the down town during the weekend will have large number of customers, because people will be around this area by a lot of numbers, most of restaurants in these areas get high profit if