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Demonstrative Communication When A Nurse, Medical Assistant

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Demonstrative Communication
Communication is difficult task, one person is sending a message and the other person is receiving that message. However, is the receiver getting the message that the sender intended? Unfortunately, in many cases miscommunication in conversation occurs whether it is verbal or non-verbal communication. People think differently about the way they speak, the way they position their bodies as they speak, and whether they are making eye contact or not with the receiver. Because people are raised differently, coming from different back grounds they are all brought up to have different beliefs as well as different ways of expressing themselves. For this reason it is essential for all people to learn proper communication …show more content…

When a Nurse, Doctor, Medical Assistant or even a Front Office Assistant is communicating with patients it is of the highest importance to communicate very well with that patient. Miles, J. (2008). In this specific field communication is essential for the healthcare professionals to listen to the patient; if the breakdown begins here the communication from this point forward will not be sufficient. The Assistants will not have the proper information to provide to the Doctor; therefore they are unable to properly assess the issues related to the patient. If the Doctor is not knowledgeable of the patients concerns they look badly in the eyes of the patient, and the patient will loose faith in the ability of the Doctor as well as the office. The patients are looking for things around the office such as the appearance of the Doctor and staff, this is one of the first forms of non verbal communication that occurs when a patient enters an office, the next would be the communication that occurs with the front office staff. When a patient enters a new office for the first time they are very critical of all things around them, they are looking for reasons to be impressed quite honestly. They could truly love the Doctor, Front office or Assistant but if all things do not fall into place they will only see the …show more content…

The “KEYS” to changing the way you communicate first would be know yourself, evaluate the professional context, your communication interaction occurs, and stepping back and reflecting. Quintanilla, K., & Wahl, S. (2014) Because people communicate in everything they do each and every day, they communicate in the work place to get things accomplished. They communicate with their family and friends to make sure everyone is taken care of their responsibilities it is essential that people realize the importance of their own interactions. Respect is a large part of how people should begin to interact with each other, if two people are in a conversation listening should be the highest of

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Ashlynn has a friendly personality on the phone, but has the tendency to be too talkative – this can disrupt the flow of the office and cause annoyance with patients who are waiting to be assisted. It also reflects poorly on Ashlynn as it makes her appear careless and irresponsible. Patients who are in need of medical care will become impatient with her, resulting in a potential conflict among staff and clientele. The patient should always be the primary priority and it is up to Ashlynn to correct her behaviour; she is the professional and should take responsibility for keeping phone calls brief and to the point into her own hands. She can rectify this behaviour by keeping notes of all of the information she requires from a patient, or to create a script that she can follow to assure that phone calls are as brief as possible without forgetting any important details.

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Proper communication skills can decrease stress related to the miscommunication of ideas. It has been shown that “communication plays a key role in the diagnosis, care and treatment of patients” (Khademi et al., 2021). Continuing with the angry family member scenario, the nurse should encourage the family members to express their feelings and the nurse should acknowledge what has been discussed. This shows that the nurse is displaying positive, interpersonal communication by providing compassion and active listening.

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Medical Assistants are there to help patients reach their needs. A medical assistant understands the need for effective communication and applies it in their field of work. They know the importance of knowing how to read the non-verbal messages patients make and respond to the needs they express. These include gestures and facial expressions (Bonewit-West, K. 2009). Knowing effective communications skill help the Medical assistant to observe with close attention to the patient and their needs.

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