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University of the People PSYC 1111-01 Learning Journal Unit 4. Effective communication between healthcare providers and patients is crucial to quality health and social care. This improves the overall well-being of the patient and helps build solid relationships with the patient, their family members, and colleagues. As Lee (2021) puts it, effective communication within healthcare settings can directly or indirectly impact the care provided and the relationships built.
The communication process is influenced by values and cultural factors. Culture is defined as a way of thinking, behaving or working that exists in a place or organisation. Part -2 An analysis of how communication operates within a care home setting: (AC 1.4, AC 1.1)
Leila Sara Khan, Unit 1 Task 1 Criteria 1.1 Communication methods relevant to health and social care. One to one A one to one is a verbal communication that can be used in many environments such as, a school, nursing homes, CAMS and nursery’s.
It is good to have effective communication within the adult social care setting as communication is used every day. It is used to encourage our services users to perform tasks, either verbally or physically. It is used to document what has been done ready for the next worker to take over. It allows us to work as a team. It allows us to provide a good service to the best of our ability.
• Assess the role of 4 aspects taken from the scenario (i.e. one to one communication/ cultural differences etc). Explain why communication is so important and how this may impact on effective communication and interpersonal interaction at Happy Valley Special School. Make sure that you make links to theories of communication.
They must also communicate in a friendly way so the client will not feel worried about being judged. Communication can create trust between clients and professional which is vital for this care setting; it involves verbal and non-verbal communication including spoken and written language,
This could be to specific group, for instance a support group for deaf people, teaching service users or for meetings. In group communication, every individual participating will try and get their personal ideas and thoughts across, especially if they disagree with a point raised (Storming stage: Tuckman group communication theory). In health and social care, group communication is mostly used in a meeting arrangement, as it allows a number of different agencies or care providers with in one agency to focus on particular aspect of care, or on a service user and the care that currently being provided. Communications between Colleagues not only on a one to one basis but in a group setting is key, to everyone working successfully, the performing stage of Tuckman group communication theory. Within a health and social care an absence or lack of tolerance and understanding for fellow employees might create a negative emotional atmosphere, it may only personally affect two people, but will ultimately affect everyone working with them, and possibly decreasing the level of care to their service
Having the trust of the clients helps a lot when trying to figure out how you can help them when they are explaining their situation, they open up to you. If trust is not gained then the communication is affected because the client will not speak openly as if trust was present. * An example of difference in communication and the only thing that came to mind was how social workers advocate for their clients. Being effective social workers to gain the correct information and help their clients’
Understand the requirements of written and verbal business communication 1.1 Explain why different communication methods are used in the business environment In this assessment I will be proving that I understand the requirements of written and verbal business communication. I want to start off by explaining that I work for a very diverse team, Safeguarding, Infection Control and Prevention and Tissue Viability so there is a lot of variable communication methods that I am required to use in order to succeed within my role. There are two main types of communication that I have regularly used in my role, formal communication is the main type of communication that I use in my work environment as I am required to be professional when I speak to colleagues around the Trust and when I attend meetings. It is my responsibility to take notes and feedback to the group when appropriate, and I need to be aware of the terminology I use to suit the needs of that specific medical group.
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
Communication can be split into different categories, namely • Verbal communication • Non- verbal communication • Written communication Effective communication involves minimising potential misunderstanding and overcome any barriers in the communication process. We make use of multiple communication channels , for example face to face conversations, telephone calls, text messages, emails, brochures etc. Choosing an appropriate communication channel is vital for effective communication, as each channel has different strengths and weaknesses. Written communication is always useful as a way of recording what has been said.
According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.
How does poor communication impact on patient safety? Poor communication can lead to injuries and complications through miscommunications and factors that impacts on the quality of care being delivered. Reduced team cohesion which occurs with poor communication is particularly detrimental to patients with chronic conditions as they are effectively treated with different health care professionals.
It is important that active listening is being used so that the patient feels comfortable talking to you, if they see that you are in another world or if they cannot gain eye contact with you they will feel that they cannot trust you and may feel the need to not speak about their feelings. Being able to listen effectively could allow health care professions to be able to pay attention to non-verbal and verbal communication and also they would be able to be accepting and non-judgemental of their
For communicating in this situation I should promote active listening and open questioning. This should help me to find out as much information as possible which should lead to a more thorough conclusion. Also clear and concise interaction with other professionals like the multi-disciplinary team is highly important. To solve a lot of problems that may arise when caring I will need to show assertiveness and good advocacy skills.
