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Effective communication in a health and social care setting
Communication techniques health and social care
Communication techniques health and social care
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University of the People PSYC 1111-01 Learning Journal Unit 4. Effective communication between healthcare providers and patients is crucial to quality health and social care. This improves the overall well-being of the patient and helps build solid relationships with the patient, their family members, and colleagues. As Lee (2021) puts it, effective communication within healthcare settings can directly or indirectly impact the care provided and the relationships built.
These include: • Body Movements • Posture • Eye Contact • Closeness or Personal Space • Facial Expressions • Physiological Changes Verbal communication Verbal communication refers to the use of sounds and language to relay a message. It serves as a way to express desires, ideas and concepts and is vital to the processes of learning and teaching. In combination with nonverbal forms of communication, verbal communication acts as the primary tool for expression between two or more people.
The communication process is influenced by values and cultural factors. Culture is defined as a way of thinking, behaving or working that exists in a place or organisation. Part -2 An analysis of how communication operates within a care home setting: (AC 1.4, AC 1.1)
Communication Improvement Plans (CIPs): Goal Setting Paper State the Problem: Intercultural Communication is a form of communication that aims to share information across different cultures and social groups. The transaction process of listening and responding to people from different cultural backgrounds can have a challenging. The problems are different religious, social, ethnic, and educational backgrounds (language barrier). State the Goal: teaching about diversity and give training the communities that live together.
• Assess the role of 4 aspects taken from the scenario (i.e. one to one communication/ cultural differences etc). Explain why communication is so important and how this may impact on effective communication and interpersonal interaction at Happy Valley Special School. Make sure that you make links to theories of communication.
There is also good verbal communication; which has the ability to present and explain your ideas clearer through a spoken word and listening carefully to others. Verbal communication also involves using different varieties of approaches and styles that is appropriate to the person/ people you are addressing. This could be a group of people(audience) or a single person. Non-verbal communication: non-verbal communication is expressing ideas and opinions without talking, which is understanding body language which is very important it often gives care workers an idea of how someone is feeling by the way they express themselves, for example the way they express their emotions. To be able to use non-verbal communication it is important as a career that you understand what messages your own body is sending out to whom you are trying to help.
Communication Improvement Plans: Goal Setting Paper: CIP 1 Skill: Nonverbal Communication State the Problem: I have a hard time trying to use nonverbal in a positive way with my friends and family members. My mom says that I have a hard time trying to show how I’m feeling without words (nonverbal) and she can never tell way I need from her emotionally. This is a problem because if I can’t show her what I need then I will get nothing. State the Goal: My goal is to be able to use nonverbal in such a positive way that my mom and other people that I’m close with can look at me and see how I’m feeling and be able to help me if needed.
It is important to provide culturally matching patient and family education for the case of Mr. Pale. This is important to help me to understand the rationale behind his nutritional intake with respect to his diabetic condition. Therefore, cultural competence becomes an essential component to use here to guarantee effective and culturally sensitive responsive services that can address any culturally and ethnically diverse needs among clients (Pinto et al 2012, p. 82). Within this context, Mr Pale should know the complications that arise because of diabetes and repercussions as far as the poor management of this disease is concerned that in severe cases could result in the amputation of his ulceration feet.
A description of two different types of communication used in their chosen setting and an explanation of the purpose of each. Verbal communication I witnessed the nurses carrying out verbal communication to interact with the residents throughout the week. I noticed that the nurses would use open ended questions to prompt a conversation with the resident. Such as “What is it you want to know about
A nursing home A diabetic clinic at you local hospital 2A.P1 describing the different forms of communication One-to-one communication: One to one communication means one individual speaking with someone else with no other individuals join. The communication needs a start for example a greeting, such as 'Hi ', a middle part when both person discuss what we need to talk about, and an ending, such as 'See you later, Group communication Group communication is harder because of the fact that it just works right if everybody can be in to. Groups work best if
1.1 Identify the different reasons people communicate • To express wants/needs • Being social with peers • Asking questions • To express emotions and feelings 1.2 Explain how communication affects relationships in a work setting Communication is vital in a care setting, it can affect all aspects of care. In particular, communication can affect the relationships with service users and other colleagues. When effectively communicating with colleagues, managers or health professionals, will ensure that ideas and opinions are understood. In a care setting, it is a requirement to use teamwork and communicate effectively.
We could ask one of our local aboriginal back ground elder to come and visit our child care service and spent some time with the David for a few days till he settles down---this is with both parents’ permission and our supervision in the care service. If could also suggest Jack to make sure David spends time with his kinship family during weekends. Also David should be able to communicate with his mom Alice on a daily basis, at least on phone so that he can express any of his concerns to his mom.
Paramedics must communicate effectively and appropriately to service users, relatives and other healthcare professionals, failure to do so may result in disciplinary action (HEALTH AND CARE PROFESSIONS COUNCIL 2012). When healthcare professionals communicate ineffectively Important information can be misinterpreted, creating confusion, ambiguity and anxiety, leading to hostile situations (McCABE & TIMMINS 2006).In England between 2011 and 2012, 10,986 complaints were made in relation to ineffective communication, and a further 12,571 related to the attitude of staff (NATIONAL HEALTH SERVICE 2012). This emphasises the importance of ensuring that the health care professional’s verbal and non-verbal communication both convey the same positive
Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having
An event that was significant to me throughout clinical placement was when I forgot to introduce myself to a visually impaired client. The event that I encountered occurred on my second day of clinical placement at Fieldstone Commons. This event highlights the need for effective communication when treating a patient that suffers with visual impairment. I assisted in morning care for multiple clients, one client stood out to me in particular.
