ipl-logo

Effective Communication In Healthcare

728 Words3 Pages
bulb-icon

Recommended: The importance of effective communication in health care

Paramedics must communicate effectively and appropriately to service users, relatives and other healthcare professionals, failure to do so may result in disciplinary action (HEALTH AND CARE PROFESSIONS COUNCIL 2012). When healthcare professionals communicate ineffectively Important information can be misinterpreted, creating confusion, ambiguity and anxiety, leading to hostile situations (McCABE & TIMMINS 2006).In England between 2011 and 2012, 10,986 complaints were made in relation to ineffective communication, and a further 12,571 related to the attitude of staff (NATIONAL HEALTH SERVICE 2012). This emphasises the importance of ensuring that the health care professional’s verbal and non-verbal communication both convey the same positive …show more content…

Non-verbal communication comprises of; body language, proximity, facial expressions, eye contact and touch, and accounts for 55 percent of all communication. Paralanguage accounts for 38 percent of all communication (BORG 2009). According to some texts paralanguage is part of non-verbal communication (NOTH1995), however other texts disagree and class it as verbal communication (TRUSTY, LOOBY & SANDHU 2002). This is because paralanguage involves the use of many vocal features but without words. Features of paralanguage include; volume, pitch, tone of voice and speed of delivery.

Research shows that people who speak rapidly are perceived to have less control over a conversation than someone who speaks more slowly (TUSING & DILLARD 2000). Speaking quietly or whispering can help maintain privacy, whereas speaking loudly or shouting can signal impatience or anger. Anger and impatience can also be interpreted from a person’s tone of voice; however, a warm voice gives a friendly impression. Another vocal feature is sounds; Sighing is a useful sound used to communicate empathy and contentment but could also hint boredom (WOOD …show more content…

The mnemonic SOLER is used to remind healthcare professionals that how to that Reducing proximity, maintaining eye contact and using open postures can show they are listening and concentration on what is being said, and making the speaker feel more comfortable (KRASEZWSKI & McEWEN 2010). Active listening often involves using paraphrasing, summarising verbally what a patient has said to ensure a mutual understanding of the messages send by the patient to the healthcare professional (WALKER 1990). However paraphrasing too often can suggest the healthcare professional finds the words the interviewee uses unacceptable, causing frustration (MOSS 2012). In an evaluation of my strengths, weaknesses, opportunities and threats I highlighted my understanding and use of paraphrasing and active listening as strengths and facial expressions, gestures and touch as weaknesses (Appendix 1). I created an action plan to develop my understanding and use of touch in practice (Appendix

Show More
Related

Psych/1111-01 Health And Social Care Communication Analysis

435 Words | 2 Pages

For instance, a provider who maintains eye contact with patients while listening to their concerns can convey empathy and interest in their well-being. Similarly, a healthcare professional with an open and relaxed posture can help patients feel more comfortable during the consultation. Therefore, healthcare providers should be mindful of their nonverbal cues and strive to use them effectively to enhance their communication with patients.

Read More

Nvq Level 2 Health And Social Care Communication Analysis

1111 Words | 5 Pages

The communication process is influenced by values and cultural factors. Culture is defined as a way of thinking, behaving or working that exists in a place or organisation. Part -2 An analysis of how communication operates within a care home setting: (AC 1.4, AC 1.1)

Read More

Interpersonal Communication In A Veterinary Office

1067 Words | 5 Pages

This happens through speech and sound perception. As for non-verbal communication, it employs non-verbal means among which there are body and sign language, touch (refers to haptic perception), and, finally,

Read More

Health And Social Care Level 3 Unit 1 Communication

255 Words | 2 Pages

Leila Sara Khan, Unit 1 Task 1 Criteria 1.1 Communication methods relevant to health and social care. One to one A one to one is a verbal communication that can be used in many environments such as, a school, nursing homes, CAMS and nursery’s.

Read More

D2 Health And Social Care Essay

2076 Words | 9 Pages

These include verbal, non-verbal, written, and visual communication:various types of comminucation Verbal communication This is the most generic form of communication and involves communicating through speech. It is important to use clear and concise language when communicating verbally, and to make sure that you are speaking at a pace that the other person can understand. Non-verbal communication This includes communication that is not verbal, such as body language, facial expressions, and gestures. It is important to be aware of your own non-verbal communication, as well as the non-verbal communication of others, to effectively

Read More

Reflective Essay On Person Centred Care

1089 Words | 5 Pages

Introduction: Being an allied healthcare professional requires not only the ability to meet standards and to be able to work in a consistent professional manner, but also to be person centred, compassionate and a good listener. Person centred care means that radiographers consider the individual, health needs, social background or lifestyle in order to find the best outcome for the patient. Diagnostic radiographers interact with people at the time in their lives when they are most likely to feel vulnerable, feel uncertain about their future or anxious about results. Therefore, person centred care can be achieved through good communication skills such as verbal and nonverbal which can aid the relationship between the radiographer and the patient to promote person-centred care. Also, it is good practice to involve patient into decision-making as it empowers patients and helps radiographers to perceive things from the patient’s point of view.

Read More

The Seven Principles Of Patient-Clinician Communication

1667 Words | 7 Pages

This paper will explain the seven principles of patient-clinician communication. It will then apply three of those principles to my interactions with my patients. Next, it will describe three methods being used in my area of practice to improved communication between the patients and clinicians. It will ultimately choose one of those principles that applies best to my practice and clearly describe how I use it. It will describe ethical principles that can be applied to issues with patient-clinician communication.

Read More

Understand Human Communication By Ronald Adler And George Rodman

523 Words | 3 Pages

There are different types of nonverbal communication. Body movements is a different type of nonverbal communication. Body movements are the most noticeable elements of nonverbal communication. Body Movement consists of posture, gestures, face and eyes. A posture can say a lot of a person.

Read More

Ineffective Nursing Communication

1038 Words | 5 Pages

Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having

Read More

Poor Communication In Health Care Essay

1313 Words | 6 Pages

An example of this are several deaths due to “unsafe discharges” caused by poor communication during handover (Royal College of Nursing Great Britain, 2014). Through effective communication the disease’s effects can be reduced through a quick response to a deteriorating patient and efficiently provide co-ordinated care to provide the correct treatment

Read More

Clinical Communication Reflection Paper

1111 Words | 5 Pages

An event that was significant to me throughout clinical placement was when I forgot to introduce myself to a visually impaired client. The event that I encountered occurred on my second day of clinical placement at Fieldstone Commons. This event highlights the need for effective communication when treating a patient that suffers with visual impairment. I assisted in morning care for multiple clients, one client stood out to me in particular.

Read More

The Role Of Non-Verbal Communication To Interpersonal Interaction

1751 Words | 8 Pages

Critically Evaluate the Role of Non-Verbal Communication to Interpersonal Interaction DT303 Essentials of Communication Amy McKiernan C14713861   Principals of Nonverbal Communication Wood, J. (2011) highlights nonverbal communication is all forms of communication besides using any words themselves. It can vary from the way we interact with people to our own unique personal image (dress code, our economic class etc.), our communication patterns or how the environment surrounding us affects us (heating, lighting). Similar to and Different from Verbal Communication Verbal Communication and Nonverbal Communication both have their similarities and differences.

Read More

How Does Language Affect Communication

1045 Words | 5 Pages

It is also known as nonverbal communication. This type of communication includes no words but gesture, body language, eye contact, posture or facial expressions. When we interact with others, we continuously exchange wordless signals. A considerable part of nonverbal communication is facial expressions as these indicate others about our feeling, attitudes, states of mind and relationships. Facial expression also plays a major role in communication since the expression on our face say a lot about our mood.

Read More

Reflective Essay On Communication

1093 Words | 5 Pages

The two key topics in class in the last weeks, for me. Two of the most relevant topics developed in the last weeks were: non-verbal communication and the barriers to communication. Everytime we communicate with another person or group of people, we have to take into account some factors other than what we are actually saying that can affect how the message is going to be received: body language, tone, intonation, facial expressions, and others; this is what we understand for non-verbal communication. As we saw in class “55% of communication is body language, 38% is the tone of voice, and 7% is the actual words spoken.”

Read More

Verbal Vs Nonverbal Communication

1080 Words | 5 Pages

When we speak, we use much more than just words. We also communicate with our face, our hands, and even our own body. This kind of communication can be called "body language" or "non-verbal communication". Non-verbal communication not only includes how we move our body, but also hand gestures, facial expressions including eye contact, and how we use our voice. Psychologists estimate that between 60% and 80% of all of our communication with other people is non-verbal.

Read More

More about Effective Communication In Healthcare

Related Topics

Open Document