Explain The Need For Communication Nvq3

Communication:

Communication isn’t always just conversation between two or more people. It is a hard skill to acquire and needs practise. On a labour ward, professionals need to be good at communication to explain to clients about their illness, baby and labour. A professional needs to use words and terms that the client will understand. Good communication ensures the patient is being treated fairly by listening to them, and answering all of their questions. They must also communicate in a friendly way so the client will not feel worried about being judged. Communication can create trust between clients and professional which is vital for this care setting; it involves verbal and non-verbal communication including spoken and written language,

Trust can be created by doing things and acting consistently; for example my clients will be monitored regularly, so being consistent would be doing the same observations every time they monitor them – e.g. blood pressure, foetal heart beat. This gives the client a sense of comfort, as being in a similar routine every day gives a feeling of security, which gains trust in the health professional. Another way to create trust is doing what you promised to do. For example, if a client got particularly attached to a health professional i.e. midwife, and they asked them if they’ll be looking after them the next day, the midwife should not lie and say ‘yes’ if they know they are not working that day. Keeping promises and not telling lies is a main part of creating and keeping trust, and is very important in the antenatal ward. It keeps the client and professionals’ relationship healthy, and makes the client feel safe in the ward when they know they can trust their professionals. Finally, a way to create and keep trust is not breaching confidentiality. For example, if the client tells a health professional that she’s not sure who the father is to her baby, it is not medical or causes harm to a vulnerable child. Therefore, the health professional has no right to speak about this to any of the other health professionals in the hospital, as the client told them in confidence. If a client tells

From assumptions, prejudice may occur which may cause conflict in the setting, as well as discrimination and stereotyping. In an antenatal ward, midwives, gynaecologists, obstetricians and other health professionals must see all clients with an open mind, with no prejudice towards her age, race, religion or background. Social perception is being able to recognise a person’s needs, feelings and intentions. This is often done in an antenatal ward; the professionals know that the clients are pregnant and ill, so it’s easy to recognise their needs depending on their illness. It is important to recognise the clients’ needs in the antenatal ward so you can provide them with the right support and communicate with them correctly. Also, professionals will need to recognise if something’s wrong and they will need to do everything possible to ensure that the clients’ needs are dealt with in a way that is helpful of her situation. For example in my setting, if a client keeps saying she’s fine after her partner leaving her, but she keeps sighing, frowning and looking at her mobile phone, you’d perceive that she is feeling upset, and try to provide the right support by giving her advice on how to cope with being a single mother. Knowing the clients’ needs provides the clients with support and they will feel like they can trust