University of the People PSYC 1111-01 Learning Journal Unit 4. Effective communication between healthcare providers and patients is crucial to quality health and social care. This improves the overall well-being of the patient and helps build solid relationships with the patient, their family members, and colleagues. As Lee (2021) puts it, effective communication within healthcare settings can directly or indirectly impact the care provided and the relationships built.
Effective communication is key in everything I do. I work as a team leader (manager) at Target, so knowing how and when to deliver a message and in what way is critical in running an effective and strong business. More importantly, being able to develop a strong team that can do the same is key to making my job easier. Being that I work in a consumer-centric business, I have to know and be able to adapt my communication strategy to both my team and our guests and ensure that, when necessary, secure information remains confidential. I hope to advance my communication skills by taking this class so I can become a stronger communicator.
Observation: Jace Communication Toddler Lab: Jace uses very few words to communicate and mostly communicates through crying and whining. He will also pull on adults in order to show them what he wants. While in the toddler lab, he would grab hold of the aids hand and put it on the door handle. Jace would not turn his head or respond when people talked to him. In preschool lab, the aids asked him to clean up and he did not look at her.
individual, thereby keeping other staff informed and aware of current situations within the workplace. Also it is important that the information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.
Having the trust of the clients helps a lot when trying to figure out how you can help them when they are explaining their situation, they open up to you. If trust is not gained then the communication is affected because the client will not speak openly as if trust was present. * An example of difference in communication and the only thing that came to mind was how social workers advocate for their clients. Being effective social workers to gain the correct information and help their clients’
Also, communication is very important because it is through effective communication skills that social workers are able to gather information about service users, undertake assessments, interviews, engaged in problem solving and decision making (Trevithick, 2012). I was able to communicate with Peter in an anti-oppressive manner and make him feel relaxed and at ease to open up and talk to
As I have previously mentioned, communication forms the basis of all relationships. Even the very first exchanges of communication between people can determine whether meaningful and trusting relationships will be created or if potential conflicts may rise. It is vital that during any type of communication that respect for the individual(s) is always demonstrated, and this is a standard which is expected. The general social care council's code of practise states that ' communication should always be conducted in an appropriate, open, accurate, and straight forward way.
Professional communication skills are a key requirement in the Standards in Social Work Education (SISWE), which state that in order 'to work effectively in changing and complex situations alongside other professionals, social work graduates would need communication skills alongside other transferable skills such as: analytical, planning and teamwork skills' (Scottish Government, 2003). According to Thompson (2009, p.93) the ‘ability to communicate and engage’ is one of six foundations for effective practice. I felt sceptical when I started this module. I believed that my communication skills are well developed. I made such assumption because I have personal experience of working in social care settings during last years and learnt a lot how
Communication can be both a good and a bad form of client care though because someone may interpret what you are
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
My placement was held in a community home that caters for individuals with intellectual disability, challenging behaviour, down syndrome, cerebral palsy and mental health issues. The environment consists of five full-time residents; four of which are female and one male. My role as a social care practitioner was to shadow the staff from the organisation with the aim of gaining new skills and to develop knowledge and understanding of my potential role as a social care worker (The Institute of Technology Tralee 2013). Two clients and I were present in the room in which the incident occurred.
1.2Explain how communication affects relationships in an adult social care setting Positive communication within an organisation
I would like to keep you all informed about a phone conversation that I had yesterday with Mr Turknington. He called me to let us know that his family had yesterday a meeting with DHS-CW. He said that the meeting went smoothly and he was respectful. In our conversation, I strongly suggested to work with DHS CW workers and supervisor, following DHS CW plan and be respectful in meetings.
Madhuri Suresh COM 101 Online Application Assignment 1 Bringing across an idea or opinion to another person, is no simple task. It is a challenge with no assurance that the recipient will understand your views as you intended. This challenge is predominant with strangers or acquaintances who do not have background information about the character or nature of the person they are talking to. Unfortunately, close relationships with someone regardless of partner, parent or friend are no exception to the risk of miscommunication.
In society today, communication classes are highly over looked because of our new developing technology. People don’t realize how much a communication class could benefit them. We have lost sight of verbal communication skills. This class has taught me to put my phone down and communicate with others. It has opened my eyes to the real world without technology.
