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2.2 Describe The Factors To Consider When Promoting Effective Communication

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individual, thereby keeping other staff informed and aware of current situations within the workplace.

Also it is important that the information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis.

2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals.

1-Get the other person’s attention before you begin communicating with them
2-Communicate clearly and directly so that you get your message across
3-Adapt the way you communicate to a service user’s needs so that they are able to understand you
4-Use empathy to try and understand the other person’s needs, point of view or the way they might be affected by what you are saying to them …show more content…

Languages differences: Don’t assume that all service users can understand English maybe it’s not his/her first language, we can use leaflets translated into other languages also avoid using jargon where possible as it can confused the person.

People with specific needs: Service users who have suffered a stroke or has Parkinson’s disease can have verbal communication problems, we need to give them time to express and make sure we understand.
People with hearing problems or poor sight.

2.3 Demonstrate a range of communication methods and styles to meet individual’s

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