individual, thereby keeping other staff informed and aware of current situations within the workplace. Also it is important that the information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals. 1-Get the other person’s attention before you begin communicating with them 2-Communicate clearly and directly so that you get your message across 3-Adapt the way you communicate to a service user’s needs so that they are able to understand you 4-Use empathy to try and understand the other person’s needs, point of view or the way they might be affected by what you are saying to them …show more content…
Languages differences: Don’t assume that all service users can understand English maybe it’s not his/her first language, we can use leaflets translated into other languages also avoid using jargon where possible as it can confused the person. People with specific needs: Service users who have suffered a stroke or has Parkinson’s disease can have verbal communication problems, we need to give them time to express and make sure we understand. People with hearing problems or poor sight. 2.3 Demonstrate a range of communication methods and styles to meet individual’s
You have to make sure that you are aware of different types of communication e.g. verbal communica-tion and non-verbal communication, you must observe and pay attention to the feel-ings and emotions that are being expressed by the individuals you work with. You have
Firstly an individual should identify early signs of possibly problematic challenging situations and report accordingly. For example if an individual does not understand what task is asked of them they should seek advisement of someone who will be able to understand the information. Secondly they should also identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques. This can include when an individual having a poor understanding of English and requiring an interpreter to have good communication. Finally an individual should use communication skills to diffuse and resolve situations.
1.1) Different communication methods are used in the business environment to achieve correct outcomes and obtain sufficient records accordingly across a wide range of tasks and requests. The most efficient form of communication should be identified early in the job – considering the current issue, deadlines, state of any data (offline/online) and number and location of all individuals involved. This ensures that the best form of communication is selected. For instance; you need to make contact with a colleague who works in a different department regarding an alteration to a member of the public’s details. An Email would be the best form of written communication as the task is not a priority, all the data could be kept computerized to save time and verbal contact is not necessary.
4- In my work setting there are different services which are available to help us communicate more effectively. Some of the support services are listed below and how they could help. • Department of Education- this gives information about local agencies that will assist us to communicate with families from a range of cultures and religion. • Common Assessment Framework- to seek support in communicating with adults and children who have specific needs. • Association of Sign Language Interpreters-
Accommodations a child may need to be successfully included in a childcare program; When teaching… Present information through demonstration instead of just verbal instruction; use both Written words provide visual cues Signs along with spoken word When communication verbally… Short sentences while communicating verbally Breaking instructions down into small “chunks” so they understand Patience while the child is speaking; allow them so speak slowly Ask parents for help ways they can help there children develop Language & speech therapists are also a useful resource if the child has been referred to one *children with Down syndrome have trouble communicating. Whether that means using language or understanding it, a child can become very
Unit 312 Design and Produce Documents in a Business Environment 1. Understand the purpose and value of designing and producing high quality and attractive documents. 1.1 Describe different types of documents that may be designed and produced and the different styles that could be used. There are lots of different types of document that can be produced in a business environment, e.g. agendas, minutes, spreadsheets, letters, presentations, business cards, charts etc. Agendas - An agenda is a list of what should happen in a meetings, generally in the in the order in which they are to be taken up.
For children and young people to develop positive relationships it is crucial for adults to model effective communication in the classroom. As a teacher or teaching assistant, you have the platform to facilitate social learning and lead by example. One of the main reasons why effective communication is important, is because it makes children feel happy and comfortable at school, and in your presence. Not only will this help children to thrive in a learning environment, but will also filter through to their lives at home and outside of school.
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
AS Unit 2 Communication in Health, Social Care and Early Years settings Introduction The care setting I visited whilst on work placement was a nursing home. It residential accommodation with health care, particularly for elderly people. Task A assessment
Communication can be split into different categories, namely • Verbal communication • Non- verbal communication • Written communication Effective communication involves minimising potential misunderstanding and overcome any barriers in the communication process. We make use of multiple communication channels , for example face to face conversations, telephone calls, text messages, emails, brochures etc. Choosing an appropriate communication channel is vital for effective communication, as each channel has different strengths and weaknesses. Written communication is always useful as a way of recording what has been said.
Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states.
For communicating in this situation I should promote active listening and open questioning. This should help me to find out as much information as possible which should lead to a more thorough conclusion. Also clear and concise interaction with other professionals like the multi-disciplinary team is highly important. To solve a lot of problems that may arise when caring I will need to show assertiveness and good advocacy skills.
Reflection on the 5-Days Journey to Become a Better Listener Throughout the 5-days practice of active listening and basic attending skills in daily conversations, it was easiest for me to practice empathy. I found it easy to perceive the situation through others’ eyes and perspectives in order to capture the accurate meaning when I was nonjudgemental and listened attentively to others. As a result, I was able to develop empathic rapport in which I accurately sensed and understood others’ concerns as well as feelings as compared to when I conversed without empathy, allowing my presumptions to affect my interpretation of others’ meaning due to the need for others to agree with my worldview. Besides that, I was able to practice basic empathy, which is the second level of empathy where I paraphrased
Introduction: The process of communicating successfully with our family, friends, co-workers, business associates and people is one of the most critical skills. Communication is such a key part of life that I often tell to a person that “Its no use of someone if he/she really don’t know by associates people in their work place or area of field”. Communication makes us to be known of others, good or bad that depends on usability of a person communication. And, it is up to each of us to learn to communicate well with those who are important to us.
Introduction Business communication is a process where both the employer and the employees in a company share and exchange information. Be it the corporate world or the education arena, priority is given to ‘speaking’ correct English. People in these fields have understood that communication skills mean speaking skills. Most people think that writing skills are not essential for effective communication. But that is not the truth.