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Importance Of Interpersonal Skills In Healthcare

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Interpersonal skills and effective communication among healthcare professionals are at the core of quality patient care. Interpersonal skills are defined by Rungapadiachy (1999, p.193) as “those skills which one needs in order to communicate effectively with another person or a group of people”. It includes verbal communication, non-verbal communication, listening skills, negotiation, problem-solving, decision-making, and assertiveness (Skills You Need, n.d.). The National Joint Committee for the Communicative Needs of Persons with Severe Disabilities (1991) defined communication as, “Any act by which one person gives to or receives from another person, information about that person 's needs, desires, perceptions, knowledge, or affective states. …show more content…

However, members of each unit often times do not possess good interpersonal skills or communicate effectively with other healthcare members in spite of its importance. Thus the following points will discuss the importance of both interpersonal skills and effective communication among healthcare professionals, including physiotherapists, in the management of …show more content…

Healthcare systems have traditionally been constructed around hierarchical perspectives used to train healthcare professionals (Porter-O’Grady and Malloch, 2007). In such hierarchies, senior physicians are often put at the top with certain power distances between other professionals. This can lead to difficulties in patient management when the patients safety is in question, but the healthcare professional involved may be hesitant to question the physician’s treatment plan or are too intimidated to voice out their opinions. In a study of over 2000 healthcare professionals including nurses and pharmacists, nearly half of the respondents felt pressured into administering a medication for which they had concerns, despite previously questioning the prescriber regarding the safety of the order (Institute for Safe Medication Practices, 2004). This was due to feelings of intimidation by the prescriber and an inability to effectively communicate their concerns. This resulted in 7% of the respondents reporting involvement in a medication error during that past year. Good interpersonal skills and effective communication ensures that concerns regarding patient safety can be brought up without seemingly challenging the knowledge of the other healthcare

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University of the People PSYC 1111-01 Learning Journal Unit 4. Effective communication between healthcare providers and patients is crucial to quality health and social care. This improves the overall well-being of the patient and helps build solid relationships with the patient, their family members, and colleagues. As Lee (2021) puts it, effective communication within healthcare settings can directly or indirectly impact the care provided and the relationships built.

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While understanding communication between nurses is important, similarly, communication is also important to the nurse and other disciplines. I was able to witness effective communication between disciplines that focused on the patients’ health. One example of this was pertaining to a patient in the ICU room. The respiratory therapist discussed the patient’s current situation with the hospitalist. The nurse I was shadowing used successful communication with the CNA on duty to help assist with the patient’s current needs at that particular time.

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Outcome 5: Use Basic Communication and Collaborative Skills to Optimize Patient Outcomes Brenen Dapkiewicz NU 311 Fundamentals of Nursing Practicum Washburn University School of Nursing Knowledge Q1: Describe how you utilized several communication skills you were introduced to in class. During my long-term care experience last Friday, I was exposed to many forms of communication. There was non-verbal communication, where you could just see that a patient was maybe anxious or content.

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They must also communicate in a friendly way so the client will not feel worried about being judged. Communication can create trust between clients and professional which is vital for this care setting; it involves verbal and non-verbal communication including spoken and written language,

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Recognizing, acknowledging, and understanding medication safety is important when administering medications. Understanding which medications are high-risk ones, being familiar with the medications being given, remembering the five most important rights when administering medications, communicating clearly, developing checking habits, and reporting the medication errors will lead to safe outcomes for the residents. However, errors do occur from a lack of experience, rushing, distractions, fatigue, doing too many things at once, not double checking, poor communication, and lack of team work. It is not only the staff that commit errors, but also the work environment that contributes to the medication error. Two examples are poor reporting systems

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Medication Errors in Healthcare The nursing profession entails many responsibilities that range from providing emotional support to administering medications that could result in death for those receiving care. Approximately 40% of a nurse's day consists of passing medication, a duty that sets their level of liability above many other healthcare professions (McCuistion, Vuljoin-DiMaggio, Winton, Yeager, & Kee, 2018). Despite today's advances in technology and nursing education, the frequency of medication errors is still staggering. To ensure that the benefits of nursing outweigh the risks, nurses look to the Quality and Safety Education for Nurses (QSEN) six core competencies for guidance.

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Finally, it will explain the importance of ethics in communication and how patient safety is influenced by good or bad team communication. The first method of communication is mutual respect. The patient and clinician have a partnership based on trust. The patient has respect for the clinician 's experience and the clinician has respect for the patient 's wishes, needs, concerns and builds on past experience to meet immediate needs. (Paget, 2011).

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Medical Assistants are there to help patients reach their needs. A medical assistant understands the need for effective communication and applies it in their field of work. They know the importance of knowing how to read the non-verbal messages patients make and respond to the needs they express. These include gestures and facial expressions (Bonewit-West, K. 2009). Knowing effective communications skill help the Medical assistant to observe with close attention to the patient and their needs.

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It is important, for everyone in interprofessional relationships, to be active listeners as it fosters understanding and meaningful communication by preventing assumptions and therefore poor patient care (Bramhall, 2014). The two professionals can also use open-ended and probing questions to ensure that they fully understand the knowledge, regarding improved care, or feedback, regarding patient progress (Probasco et. al., 2017, and textbook). Non-verbal communication is just as important as verbal communication, the two types must match for the other health professional to acknowledge, understand, and accept the information or point of view (Bramhall, 2014). In the Probasco study, neurological nursing staff were educated to better assess the mobility of patients and determine if there was an impairment needing to be addressed and the specialty care of an OT required which resulted in a misuse of rehabilitation resources (Probasco et.

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As a consequence of the boost in communication, significantly less misdiagnoses are experienced. Thus, both the patient and medical facility benefit from the reduction in unnecessary readmissions. This undoubtedly places value on the importance of giving the correct initial treatment to patients through the act of successful interprofessional care.(7) Interprofessional education undeniably develops communication skills throughout the healthcare system.

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It is important to understand effective communication when working in health and social care. Communication should be clear and understood by the person you are having a conversation with. It is important to consider verbal communication as well as non-verbal communication and should be adapted to the service users’ ability to understand the conversation. Factors that affect communication are the location of the conversation and noise levels. To consider if the conversation should be private or to have a conversation while carrying out an activity together.

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1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.

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Communication is described as the interchange of information, thoughts, and feelings between individuals using dialog or other methods (Kourkouta, & Papathanasiou, 2014). Communication between patients, nurses, and other healthcare professionals can influence the patient outcome subsequently, understanding what establishes an effective communication will be beneficial for nurses and other healthcare professionals. Having the skills to articulate efficiently exists beyond having verbal skills. According to Wright (2012), to establish effective communication, a nurse should develop the use of nonverbal cues such as body language, demonstrating active listening skills to facilitate assurance that the interaction remains successful, and having

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According to Patterson & Krouse (2015), It is important to transfer the message in a good way, for that the communication skills is one of the most important basic skills of nursing leadership. More than that, communication in nursing can make their job efficiently and help them to communicate with a wide range of people, including the patient, patient 's family, and healthcare providers. However, unlike bad communication, which increases nursing staff problem and can lead to worsening the patient health condition, a good communication saves time and reduces the problem of nursing staff in resaving and deliver the right information. Furthermore, communication is not only talking with the patient it’s also listening to what the patient 's family and healthcare providers are saying to collect more information that helps the nurses to save lives. In this paper, I will reflect my communication that goes well with one patient.

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For communicating in this situation I should promote active listening and open questioning. This should help me to find out as much information as possible which should lead to a more thorough conclusion. Also clear and concise interaction with other professionals like the multi-disciplinary team is highly important. To solve a lot of problems that may arise when caring I will need to show assertiveness and good advocacy skills.

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