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Conflict negotiation and resolution
Factors that impact "non verbal" communication
Conflict resolution strategies
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In the words of M Scott Peck, “By far the most important form of attention we can give our loved ones is listening… True listening is love in action.” The importance of listening to what others have to say is great deal, it is one of the most common ways humans interact with one another. It is also one of the many skills that is considered to be necessary in life, especially when it comes to communicating with someone important such as your loved ones. Listening isn’t utterly about being there, but it is also about support and showing how much you care.
In addition to being one of the most entertaining shows to binge in the background of daily life, The Office is considered to be one of the more quotable comedies the 2000s brought us. The show’s compilation of lovable and often stereotypical characters provided us with nine seasons worth of memorable tomfoolery, character development, and one-liners. But for the purpose of this paper we will be looking beyond the plethora of “Worlds Best Boss” mugs and “That’s what she said” jokes, and taking a cold, analytical look at The Office to determine what the show offers in regard to interpersonal communication. In the first episode we are introduced to the shows connotation of conflict as we observe Dwight Schrute demonstrating a competitive conflict style in his reaction to Jim Halpert’s solidifying Dwight’s personal belongings in a jello mold.
Managing people and their behavior is not exact science. However, there are some rules we can follow to be better at verbal de-escalation. We are not trying to control every situation; we can only control ourselves, which can help us achieve our goal of chosen compliance. Verbal de-escalation can be considered a continuous strategy to establish a calm and safe environment; while in a position of authority.
University of the People Emotional Intelligence Assignment Unit 5 My MBTI profile is INFP, and as a leader this has bearing on how I think in terms of feelings and perceive issues before judging or rating things. I am moved by visions and goals and objective through the use of initiative and remodeling of information, idea and concepts for my business purpose. I am a passionate person, so I hardly engage in analysis paralysis before I take a step to do something about any given issue. Taking decision is exciting for me.
To establish common ground, a relationship in disorder must be in place. There must be a conflict which cause each side of the conflict to fight for their own rights. Overtime, more persuasive techniques have been made, persuading the minds of others. In Zack Snyder 's “Man of Steel”, Cal - in some cases known as Clark - takes on many situations in which he must find common ground. Throughout his life, he encounters situations and conflicts among himself and other people, which causes common ground to have to be established.
In Michael Nicholas’s “Why don’t People Listen?” he explains the process of communication and the reasons why people do not listen to each other. People assume the reason that they are not listening is because they are selfish or inconsiderate, but the problem is that the listening process is complex. For instance, the husband assumed that his wife was not interesting in his job, so he never communicated with his wife. Then Nicholas suggested to the husband that he should imagine talking to someone that he felt was normally interested in his job.
1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.
Cognitive dissonance can impact attitudes and behavior in the workplace by causing a disruption of environmental cohesion. “This produces a feeling of discomfort leading to an alteration in one of the attitudes, beliefs or behaviors to reduce the discomfort and restore balance etc.” (McLeod, 2014). There will always be difficult situations in the workplace, but it is how you adapt in those situations that will determine the outcome to be positive or negative.
Conflict resolution happens often in the workplace that can either drive or disturb employees, supervisors, a team, and an entire organization. When supervisors allow conflict resolution to fester without taking immediate action, it can lead the organization into an unhealthy environment. In this paper, the topic for discussion will analyze various strategies that can be utilized to control and manage conflict resolution in the workplace, and the role of the supervisor during conflict resolution situations. In addition, a discussion will include how the workplace and its customers are impacted by a diverse workforce. Conflict Resolution Conflict in the workplace is inevitable, especially in a diverse workforce where employees possess different approaches to his or her job and come from various backgrounds, who share a common work space within an organization (SHRM, 2015).
Reflection on the 5-Days Journey to Become a Better Listener Throughout the 5-days practice of active listening and basic attending skills in daily conversations, it was easiest for me to practice empathy. I found it easy to perceive the situation through others’ eyes and perspectives in order to capture the accurate meaning when I was nonjudgemental and listened attentively to others. As a result, I was able to develop empathic rapport in which I accurately sensed and understood others’ concerns as well as feelings as compared to when I conversed without empathy, allowing my presumptions to affect my interpretation of others’ meaning due to the need for others to agree with my worldview. Besides that, I was able to practice basic empathy, which is the second level of empathy where I paraphrased
I was ready to fight if I thought someone did something inappropriate. What I realized was this was my way of overcompensating for my fear of the unknown. Better to smile. Smiling often diffuses tension and puts people at ease. Smiling and friendliness go a long way.
This was a challenging topic for me, because I am faced with conflict every day at work and with internal relationships. However a recent conflict I was in that was very memorable would have to be a few months ago when we had a new hire join our team and she was extremely difficult to understand. She was much older than the rest of the crew and was very particular with her needs. On her second day here she had a sub trainer; this person was a friend of mine. The new hire Mary for some reason did not like the Sub trainer, Rob, and told me that she thinks he is drunk at work.
Persuasive Communication It has come to management’s attention that there is a cause for concern in the workplace among the staff. The staff feels they can follow their own rules and not follow business code of conduct. Due to failure of following protocol a lot of complaints and disturbances have arisen. The complaints that are being bought up, names a few different people as the culprit. I have been tasked with coming up with solutions to this problem, and here are my ideas on how we can address the issue.
Spring break was the time I chose to monitor how effective or ineffective my listening skills were, which seemed like the perfect time to see if my behaviors changed in situations with low and high stress levels. I spent the first half of break, March 8th-14th, getting an adequate amount of sleep (8-9 hours) and relaxing with my entire body becoming one with my couch while watching new episodes of my favorite shows on Netflix and Hulu. I spent the latter half of break, March 15th-18th, traveling to Washington DC for the McNair Scholars Program Conference in which just about every single hour of our day was packed with presentations, keynote speakers, and breakout sessions. When I was at home, my poor listening behaviors were primarily due to my un-interest in the topic and these behaviors occurred mainly over the phone while talking to my mom. There were times when she would delve deeper into a topic that I really didn’t
Similarities and Differences between Two Cities A city is a place where a large number of populations resides for the permanent period of time. City’s importance depends upon the size, location, and structure of the area. Cities have the highly organized population which is comparatively bigger than town or village. A city can provide different opportunities to know about the culture and language.
