The following policies are designed to give you the best experience possible when contacting us between visits. We want our communications with you to be easy and enjoyable. We try are best to answer messages on daily basis. There are times we need the physician to review before able to return and due to doctors busy with patients your message will be answered within 24 hours. Prescription refill request by patient or pharmacy will be directed to the physicians nurse. All request will follow protocol to authorize appropriate refills. Any request that needs additional review for authorization will be forwarded to your physician or to available provider who is in the clinic on the day the request is sent. Refill requests will be processed or …show more content…
We answer our phones starting 8:30amto 12:00pm and 2:00pm-5:00pm Monday through Thursday, and 8:00am-12:00pm on Friday. However, because the doctors and nurses are with patients during the day, they may be unable to speak with you directly at the time you call. Our reception staff will do their best to answer quick questions, but more complex ones will require a phone consult with a practitioner. Patient Portal Messages: Can be sent through your patient portal account. Messages will be answered within 1 working day of receipt, but is best suited for administrative concerns. Contacting Us After Business Hours or Weekends If you have a true emergency or feel that you must reach us outside of normal business hours, please use our answering service. You can reach our answering service by calling our phone number and following the voice prompts. However, if your concern is not urgent, we request that you wait until normal business hours. Periodically, it becomes necessary for us to leave personal health information such as lab or x-ray test results by telephone after we have been unable to reach you after several attempts. By indicating your permission here, we will leave the information at your current home telephone answering machine or