Ethical Issues In Cloud 9

During the pilot episode we are introduced to the main characters, their role they play in the Cloud 9 Store and the setting. The episode begins with one of the floor staff, selling an engagement ring to a customer, unaware of what this customer is planning to ask another employee in Cloud 9 to marry him. Dina Fox (Lauren Ash), assistant manager, is interviewing Jonah Simms (Ben Feldman), a possible new employee. Dina takes a personal interest in Jonah and proceeds to ask him a series of inappropriate questions before hiring him. Jonah’s first task as a new employee is to reprice the electronic items in the store, but he is not taught how to use the repricing machine and incorrectly reprices the items. Customers rush to buy the very expensive

However, the show also portrays unethical acts that are frequent in the retail industry. In season 1 episode 11, titled "Labor," the show highlights various ethical issues faced by retail employees.
The episode depicts the employees of Cloud 9 preparing for a visit from corporate executives. The store manager, Glenn, insists that the employees work overtime to ensure that the store is in top shape for the executives' visit. This decision by the manager is unethical as it violates labor laws. The Basic Conditions of Employment Act (BCEA) states that employees must be treated in a fair manner in the workplace. As store manager Glenn is not putting his employees’ best interests at heart regarding their work hours. A maximum of 45 hours per week may be worked and overtime is by mutual agreement. In the episode, the employees are not compensated for their overtime work, which is a clear violation of labor laws and

Hiring: The episode opens with a new employee named Jonah starting his first day of work at Cloud 9 . His hiring is an example of a human capital task, as the company is investing in his skills and knowledge to help them achieve their goals.
2. Onboarding: Throughout the episode, Jonah is introduced to various aspects of the store, such as the break room and the store layout. This onboarding process is also an example of a human capital task, as it helps new employees become acclimated to their new workplace and perform their jobs more effectively.
3. Training: During the episode, other employees are shown receiving training on various aspects of the job, such as how to use the intercom system or how to deal with difficult customers. Providing training is another example of a human capital task, as it helps employees develop the skills and knowledge they need to be successful in their roles.
4. Performance management: At one point in the episode, the store manager, Glenn, pulls an employee aside to discuss his performance and give him feedback. This is an example of performance management, which is another important human capital task. By providing feedback and coaching, managers can help employees improve their performance and achieve better outcomes for the