Totem Lake Action Plan Paper

Totem Lake Action plan

1. Conduct a comprehensive analysis of the store's performance: Start by reviewing sales data, customer feedback, employee performance, and equipment management to identify areas of improvement. Use this data to set realistic goals for the store. As part of our business strategy, we conduct a comprehensive analysis of our store's performance daily. This involves a thorough review of sales data on checkfront, customer feedback for reviews, employee performance, and equipment management to identify areas of improvement. Our management team completes a morning checklist that includes a health check of equipment and addresses any controllable tech issues. Any uncontrollable issues are documented in the daily checklist

This data-driven approach helps us make informed decisions and continually improve our store's performance.

2. Evaluate the store's products and services: Analyze the store's product mix, pricing strategy, and customer service experience to identify opportunities for improvement. Get feedback from customers and employees to gain insights into how the store can better meet their needs.

As part of our business strategy, we are evaluating our store's products and services to identify opportunities for improvement. This analysis involves a comprehensive review of our product mix, pricing strategy, and customer service experience. We are also seeking feedback from both customers and employees to gain insights into how we can better meet their needs.

To ensure our staff is prepared to meet these needs, we have implemented the back-to-back strategy that offers a session at a 20 percent off rate every time a customer has completed a session with us. Additionally, we have a Snack Box strategy that ensures our associates offer the snack box at least twice during each interaction. Direct follow-up and in the moment, coaching will happen when these points have been missed. We have started this process in the beginning of our 2nd quarter so we will be able to measure the results of this strategy by comparing any increase in replayablity from last quarter along

And at the first sight of a customer dissatisfaction, we can take care of our guest in the moment. Our staff is trained to identify any issues and make immediate efforts to rectify them so that every customer leaves our store feeling satisfied. Staff will show sandbox Review QR Code with every guest.

We expect to see significant improvements in our product mix and customer service experience by the month of