Holdrege Family Dental Training Report

I am writing this letter today regarding the training I received at Holdrege Family Dental. This training was vastly unconventional because I began working with the new dentist on the off days of the retiring dentist. Because the days we worked were considered the off days of the current dentist, no existing assistant was available to train me. This unusual workload proved hectic and troublesome for me as a new hire, but also provided some advantages as well. I would like to take this time to go over the strengths and weaknesses seen in this approach as well as the recommendations I have for the future training of new hires.

Strengths

Going to the dentist evokes a wide range of emotions for many patients. Not very people actually like to go

Cross-training assistants is also imperative because of our expectation to accurately communicate to the patient everything from insurance and billing to oral health care. This knowledge will provide the office more flexibility, diversity, and empowerment to the employee (Fisk, Grove, John, 2014, p. 81). Empowerment is vital to the success of an office. Several benefits are seen through empowerment include quicker response to satisfied or dissatisfied patients, increased personal satisfaction, improved attentive patient care, more generation of ideas, improved retention and word-of-mouth communication (Fisk, Grove, John, 2014,

Providing continual assessment, will identify which employees need to enhance their ability or should receive some form of recognition (Fisk, Grove, John, 2014, p. 82). “Management by walking around” can be implemented to identify these employees. Management by walking around helps to identify areas that are out of the norm, either good or bad. It will also allow the manager to appear “in the trenches” with the other employees, solicit information, be a contact point, and recognize issues (Fisk, Grove, John, 2014, p.169). Implementing these changes allows the feedback loop to be present and constantly at