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Explain The Importance Of Working In Health And Social Services

722 Words3 Pages

If the service user is a referral from Social Services then we usually receive a detailed assessment of the individual’s needs from the assessment a Social Worker has carried out. However, I do not rely on this when carrying out my own assessments as it has proven in the past that Social Services’ information is not always up to date. NHS referrals come with very little information. We receive the initials of the patient, their address, NHS number, Broad care number, next of kin details and the package visit times. We never receive detailed information of their medical history and it is often uncomfortable having to ask for this information from the patient or their next of kin as they feel we should already have this on our records. Working in partnership …show more content…

We are often required to attend meetings with the Physiotherapist in the service user’s home so that the Physiotherapist can demonstrate exactly what is required of our support workers during their visits. Working together with other agencies or services is for the benefit of the service user. At my work we support a lady for one hour every morning to assist with her personal care. She also has another agency who visit three times a day to provide the rest of her support. We are required to liaise with this other agency on a regular basis to make them aware of any concerns that we may have. We would also inform them of any appointments she has that may affect their visits. To use one of these service users as another example, our support workers reported that the lady had deteriorated and it was becoming unsafe to support her. We then contacted her other care agency to inform them and we also reported to all other professionals involved in her care. This included the district nurses, her G.P., physiotherapist, and the Clinical Commissioning Group (CCG). We arranged a full reassessment of her needs and reviewed her support

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The CQC uses and monitors services continuously, it is also the entity responsible for gathering and analysing information, then publish their findings to give consumers clear information when making choices and to help services improve. The kind of information they use is inclusive of: information collected directly from care providers, information about people’s experiences and vies from their families and carers and lastly data used to plan inspection

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As I have mentioned several times, I monitor feedback, complaints policies and procedures all the time. It is part of my role to make sure that all systems and procedures are working well and smoothly. When new procedures are needed then I make sure they are implemented by all staff and make sure they are aware of them from meetings memos and care plans. Families of the residents are very forward in making complaints and raising concerns if they feel something is not being carried out correctly, with this I must make sure that it is factual as family members often try to make us do things which does not promote the independence of the resident, I make sure I see them listen to concerns and explain reasons these actions and methods are in place.

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What this relates to, is the view that collaboration is a risk management solution in providing and maxmising good quality care and ensuring SU safety (Downe & Finlayson, 2011) According

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In recent times, studies have investigated in the divergence of nursing and social work and the overlapping activities (Kronenfeld, 2009). The MHN principally deals with the physical and psychological well-being of patients in terms of clinical diagnoses, medication and reviews, adherence and psychological therapies. Sommers et al (1992) emphasised on the communication techniques of MHN and Social workers in their interactions with General Practitioners (GPs). Sheppard pointed out that MHN contacted GPs more frequently than Social workers and the rationale for contact often differs. Generally, MHN get in touch with the GPs for the patient’s condition and treatments.

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3.1 Explain the theories that underpin health and social care practice The main purpose of dementia care worker is to provide support for people with dementia and helping them to improve their sense of well-being, to maintain their independence and to put them in more control of their lives. Being a dementia care worker, suppose to: • Have good organizing skills and good time management; • Have good communication skills; • Understand dementia; • Understand the needs of people with dementia; • Have knowledge of specific legislation, which include the Health & Safety and Mental Capacity Act; • Have experience in keeping and writing reports; • Be able to understand the client confidentiality; • Be able to assess and evaluate the client need;

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With the type of service that I work for the way that consent is obtained is through communication with the individuals care manager or funder who will complete an individual assessment, gain consent to share information with our service/ staff and will then forward this on to our service. Once we have received the referral with consent we will then arrange a date for a full assessment which will either be a face to face or telephone assessment where we will then discuss with the individual about consent, why we require consent and who information will be shared with. We will also explain that there are different levels of consent such as partial consent, this will be used for information relating to emergencies or to update family members

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1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The Local Complaint Stage (1) Immediately after hearing of a complaint, contact the complainant to determine where their issues lie and what they would like to see as a result of the investigation. It is important that the local manager • Demonstrates a caring attitude and shows that there is a genuine attempt to understand the problem. • Ensures the complainant is aware of the complaint process and timelines • Provides the complainant with their contact name and telephone number • Obtains all complaint details at this point of contact to avoid the customer having to repeat themselves

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Task 2 7 / C.P6: Compare the influence of different health and safety laws or policies on health and social care practice in a selected setting There are several different health and safety laws and policies that vary between settings in health and social care aimed towards different legislations that must be followed, and have resulted in improvements in health and social care practice. It is important that these legislations are followed by service providers in order for them to promote safe practice and to fully understand their responsibilities under these legislations. Some of the legislations include the Health and Safety at Work Act etc 1974, the Data Protection Act 1998, the Care Act 2014, the Care Standards Act 2000 and the Equality Act 2010.

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Even if this effects them in the long term and their health gets worse or the problem comes back as far as they are concerned, it is their decision and it is the right decision. In health and social care, the staff should do everything to help patients this could be providing a book for a blind person with Braille. This is also a part of their work contact to help them as much as possible and make them feel worthy. As health and social care professionals, they must also help make individuals feel empowered by encouraging them to do well and to be independent. In health and social care setting they must also help apply certain aspects around individual’s environment to help their individuals needs or if a group have the same needs to make sure they are treated fairly.

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In the ever changing landscape of health and social care and children and young person’s settings there are many pieces of government legislation and regulatory framework that service providers and organisations must now comply with. For example Care Quality Commission (CQC) introduced the essential standards of quality and safety which are central to the workplace. Every staff member has responsibility for providing good quality social care. Social care governance is the process by which organisations ensure good service delivery and promote good outcomes for people who use services.

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Social works’ role in adult services deals with a wide array of people from mental health to offenders to older people. With this wide and vague role a number of tensions and challenges arise. Many challenges develop in the role that result in tensions and vice-versa. The main challenge affecting all social work areas at the moment is heavy workloads and lack of time; it has been found that most effective social work practise involves an on-going assessment and regularly checking in with clients. However, this cannot occur when social workers are under strain from the high number of cases they have on their shoulders.

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1.2 – explain how communication affects relationships in work setting relationships in work setting in health and social care are very important we need to build a relationship with are colleagues and mangers staff to enable us to work effectively.it is essential to establish good relationship and communication with service user and there family’s but you must always have boundaries and keep it professional effective communication and working relationships . In order to work effectively with a service user line mangers, colleagues and families you must be able to meet their needs relationships are also governed by body language facial expression smiling and ways in which others listen and talk to you. If the communication is poor between you and a service user and with your work colleague the care the service user receives will not be right for them if you’re not talking to them or communicating with them how are you going to know what they like or don’t like.

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My individual standards and beliefs impact reliably my involvement to work in the health as well as social care background. For my individual input to the care of individuals undergoing significant life occasions, I would give prominence to the circumstance that I still believe to mark a perhaps superior involvement since I have an inadequate knowledge so far. Nonetheless, I have continuously been anxious with the acceptable completion of my proficient responsibilities as well as the operational assistance and help being delivered to individuals suffering challenging and substantial life’ occasions. Moreover, my work in the health and social care environment was a significant affair for me since it added to my professional as well as personal advancement. In this respect, my role encompassed fundamentals of both wellbeing and social care, though I accomplished utilities of a health care professional principally.

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